Ambassador Wai'anapanapa State Park

Application Deadline: 13 June 2025

Department: Operations - Field(OPS001)

Employment Type: Full Time

Location: R80-55_1 Waianapanapa Rd

Reporting To: Manager

Compensation: $18.00 / hour

Description

Position: Ambassador
Location: Wai'anapanapa State Park
Pay: $18.00 an hour
Shift: Thurs - Sun (10am to 6pm)

 Note: Candidate must currently reside on Maui and preferably within a reasonable commute from Wai'anapanapa State Park.

Ambassador advocates good will for the location by providing excellent customer service to guests. Checking daily reservation logs and or State Issued ID.  Assist customers with directions, answering questions, and providing a sense of safety by acting in an alert and caring manner.  Directing visitors to appropriate parking spaces or waiting areas.  Roving parking facility for reviews of physical condition including safety and security, landscaping, signage, etc.  Opening and Closing the Facility as required.  Monitoring activity of local visitors and tourists.  Notifying State Parks employees of any issues.  Periodically review the occupancy of facility to determine if lot is full and act per instructions.  Other duties and responsibilities as assigned. 

QUALIFICATIONS, SKILLS & EXPERIENCE:
At least 18 years of age.
Must be able to stay cool in all customer interactions.
Outstanding communication and customer service skills (ability to use smart devices and walkie talkies).
Ability to work independently and in a team environment to meet Parking Program requirements. 
Must enjoy working outdoors and engaging with the public, previous hospitality preferred.
Must be flexible over a 7 day period for scheduling, including weekends and holidays.
What We’ll Provide (if eligible)

Medical Dental Vision

Life and Disability 401K Paid Time Off (PTO)

 PHYSICAL DEMANDS: 

• Able to walk up to 4 miles, stand for up to 10 hours 
• Able to bend, crouch, reach 
• Sitting at a computer monitor for extended periods of time entering data 
• Frequently operate small office equipment 
• Occasionally lift up to 25 lbs. 

WORKING CONDITIONS: 

• Work is performed outdoors for extended periods of time including up to the entire duration of shift. 
• Able to work in all weather conditions 
• Has the ability to be flexible with schedule. 
• Must be able to work hours in excess of normally scheduled hours 

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

 Supervisor to ensure that cleanliness as well as safety standards are met at all times.

Key Responsibilities

• Must be flexible to work nights Monday-Sunday, Holidays and special events.
• Greet arriving and departing guests in a friendly and courteous manner.
• Act as traffic controller to direct incoming guests to available parking spaces.
• Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces.
• Perform daily patrols and issue violation warnings to tenants and visitors that violate garage policies.
• Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Garage Manager or Operations.
• Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager
• Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead.
• Always communicate professionally with guests, client, and teammates.
• Employee must be able to perform essential functions of the position with or without reasonable accommodations.
• Basic knowledge of the parking system to add, cancel or reset key cards.
• Oversee upkeep of the garage – look for large debris, lights out or anything that can be a hazard. Please report immediately to superiors to inform client.

Skills, Knowledge and Expertise

• At least 18 years of age
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Previous customer service experience, preferred

Benefi