Front Desk Supervisor

Description

Tru by Hilton Portland Airport Area is proudly managed by StepStone Hospitality, a leading hospitality management company committed to delivering exceptional guest experiences and fostering a positive team environment.

We are seeking a motivated and customer-focused Front Desk Supervisor to support daily front office operations. This role assists in leading the front desk team, ensuring smooth operations, and delivering outstanding guest service.

Key Responsibilities:

• Supervise and support front desk team members during assigned shifts 
• Ensure efficient check-in and check-out processes 
• Provide exceptional guest service and resolve guest concerns promptly 
• Assist with training, coaching, and onboarding new team members 
• Monitor reservations, room assignments, and guest requests 
• Ensure compliance with hotel policies and Hilton Hotels & Resorts brand standards 
• Coordinate with housekeeping and maintenance for room readiness 
• Assist management with reporting and daily operations 

Qualifications:

• Previous front desk or hospitality experience required; supervisory experience preferred 
• Strong leadership, communication, and problem-solving skills 
• Excellent customer service abilities 
• Experience with hotel PMS systems preferred 
• Ability to work flexible hours, including evenings, weekends, and holidays 

Benefits:

• Competitive pay (based on experience) 
• Health, dental, and vision insurance 
• Paid time off 
• Employee discounts at Hilton properties 
• Opportunities for career advancement

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.