Manager, Software Engineering
The Walt Disney CompanyAbout the role
Job Posting Title:
Manager, Software EngineeringReq ID:
10128641Job Description:
Department Description:
At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
Team Description:
The Manager, Software Engineering will lead a team of front-end and back-end ServiceNow developers within the Workforce Technology organization, supporting the Global HR Operations service desk and experience platforms (e.g., D Tools HR). Reporting to the Sr. Manager, Software Engineering, this leader will own engineering delivery, platform support, and technical strategy for enterprise-grade ServiceNow HRSD solutions.
An ideal candidate would be a hands-on ServiceNow development leader with deep JavaScript and AngularJS coding expertise, a passion for building scalable platforms, and a proven track record of mentoring software engineering talent.
Responsibilities of Role:
Team Leadership & Talent Development
Lead and mentor a team of software and solution engineers, fostering a culture of excellence, innovation, and accountability
Provide coaching, career pathing, and growth plans for team members
Act as a functional leader and technical coach on engineering best practices and standards
Identify and grow future engineering leaders across the organization
Platform Development & Support
Drive front-end architecture, design, and implementation across ServiceNow HRSD and Employee Center Pro
Oversee Tier 2 engineering support for production ServiceNow solutions, ensuring high availability and incident resolution
Collaborate with operations teams to ensure ongoing data quality, compliance, and platform integrity
Cross-Functional Collaboration & Delivery
Partner with Product Managers and Designers to define and prioritize user-centric enhancements
Translate complex business needs into scalable software solutions
Lead code reviews, testing, and deployment of innovative, enterprise-grade features
Collaborate across domains to align roadmaps, resolve issues, and deliver outcomes
Strategy, Innovation & Change Leadership
Set vision for front-end ServiceNow engineering strategy, balancing modernization and platform stability
Champion agile methodologies (Scrum, Kanban) to drive efficient, value-driven delivery
Serve as escalation point for complex technical issues and architectural decisions
Lead transformation initiatives that modernize the employee experience within ServiceNow
Must Haves:
Technical Expertise
8+ years of hands-on ServiceNow development experience, with deep platform knowledge
3+ years leading engineering teams and complex front-end ServiceNow implementations
Advanced proficiency in JavaScript, AngularJS, HTML5, CSS, REST APIs
Expertise in ServiceNow frameworks including Employee Center Pro, Workspaces, UI Builder, and Next Experience.
Platform & Integration Skills
Strong experience with ServiceNow HR Service Delivery and Employee Center Pro
Proven ability to build and optimize API integrations (REST/SOAP) with external systems (e.g., SAP SuccessFactors, Workday)
Familiarity with emerging Agentic AI platforms (e.g., Moveworks) a huge plus
Strategic & Leadership Skills
Adept at translating technical concepts into business value and user outcomes
Skilled at influencing and building trust with stakeholders across levels and functions
Strong storytelling and presentation skills to evangelize technology strategy
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