Court Services.Customer Service Representative

COURT SERVICES DIVISION 
Customer Service Representative 
Paygrade 7 - Non Exempt 
$16.37hr./$34,049.60 Annually

Work Location - Lake Alfred, FL 

Employee Benefits

• Direct Deposit, Bi-Weekly Pay Checks
• Medical, Dental, Vision
• Life Insurance
• FRS Retirement
• 10 Paid Holidays
• Paid Time Off
• Tuition Reimbursement
• Education Incentives
• Deferred Compensation Plan
• Wellness Incentives
• Employee Assistance Program (EAP)
• Free Employee Gym
• Free Employee Health Clinic

MAJOR FUNCTION:
Clerical office work involving varied and independent work assignments with those areas of established procedures, practices, and policies of the assigned office.

ILLUSTRATIVE DUTIES:

• Performs clerical and public contact work-processing probationer complaints, questions, and concerns; and respond to general inquiries for public information regarding specific defendants, probation or referral agencies.
• Performs clerical work which follows established probation procedure and assists in the development of that procedure.
• Produces correspondence to probationers, citizens, Judiciary, etc.
• Takes sworn statements and notarizes legal documents.
• Processes case updates on probation changes and posts data to the CJIS system.
• Accesses, and provides officer with DHSMV records as needed.
• May obtain confidential FCIC/NCIC records.
• Receives and reviews initial data forms and interviews probationers, verifying that information given is sufficient to begin supervision of case.
• Coordinates assignment of probation cases and pre-sentence investigations.
• Manages collection of suspended driver’s licenses and forwards to Clerk of Court for submission to DHSMV.
• Initiates and prepares electronic and paper files.
• Reviews, interprets and produces legal documents.
• Collects, reviews, and endorses money order payments.
• May assist accounting clerk in process/receipt/voucher/deposit of probationer payments. 
• Handles daily mail duties and monitors fax machine for distribution of confidential probationer records. 
• Directs legal court documents to appropriate officer, supervisor, department or organization.
• May prepare or assist in the record keeping of employee payroll records. 
• Acts as office receptionist and switchboard operator as needed.
• May act as secretary to assigned supervisor.
• Performs related duties as required.
• Knowledge of the English, spelling and arithmetic.
• Ability to understand and follow oral and written instructions.
• Ability to learn assigned clerical task of office assigned and adhere to prescribed routines.
• Ability to make mathematical computations and tabulations accurately and with reasonable speed.
• Ability to meet and deal courteously and effectively with employees and the general public.
• Ability to use personal computer or remote computer terminals, typewriters, and other office equipment of the assigned work unit.
• Ability to use good judgement and make independent decisions. 
• Ability to learn Criminal Justice Information System processes and codes and to interpret same.
• Ability to maintain confidentiality of records not deemed to be public information.

MINIMUM QUALIFICATIONS:

• Graduate of an accredited high school or possess an acceptable equivalency diploma.
• A minimum of one (2) years of clerical work experience.
• Must be able to type 35 CWPM with a maximum of 10 errors. 
• Must be able to utilize all features afforded by word processing software and other required software and personal computer or CRT equipment utilized by the assigned work unit. 
• Must possess a valid driver's license and be able to secure a valid Florida driver's license at the time of employment. 
• A comparable amount of related training and experience may be substituted for the minimum qualifications. 

SPECIAL REQUIREMENTS:

County Probation and the BoCC have a high degree of public accountability, regular attendance, punctuality, and integrity are essential requirements of this position. 

• Must have own daily transportation and telephone as employee is subject to call.
• Applicant/employee shall be fingerprinted and subject to personal background investigations procedures to ascertain an evaluation and determination of moral character.
• Must undergo a Level 2 (FDLE) screening submitted electronically before commencing work. This certification must be maintained as a condit