Boutique Manager, Retail Concession, Bloomingdale’s

About Us

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.

Position Summary

As Boutique Manager, you are responsible for driving sales, delivering exceptional client experience, leading a high-performing team, maintaining operational integrity, and upholding brand standards. This includes driving sales and delivering personalized client experiences, overseeing daily operation, leading and developing team members, monitoring and evaluating performance, and reflecting the company’s brand image.

Ideal Candidate

You are a dynamic and driven luxury retail sales professional with the vision, commitment, perseverance, and grit to grow a business and drive exceptional results. As a self-starter, you take the initiative in demonstrating a proactive approach to achieving your goals. Customer-centric and results-oriented, you consistently deliver exceptional and personalized customer experiences that build brand loyalty and grow sales. Resilient, you are not deterred by setbacks, preferring to see them as opportunities for growth, learning, and performance improvement. Your positive mindset and entrepreneurial spirit are prevalent. 

Essential Functions

Sales and Client Experience

• Drive sales by implementing strategic initiatives and inspiring the team to achieve targets.

• Master sales techniques and lead by example in serving and satisfying clients 80% of your time.

• Deliver an elevated luxury experience, offering expert styling advice to clients.

• Address client inquiries and resolve issues promptly to ensure satisfaction.

• Develop/execute clienteling strategies, ensuring proactive outreach and personalized follow-up.

• Proactively drive customer acquisition by identifying and engaging new customers.

Business and Operations Management

• Analyze weekly and monthly performance reports, identifying business opportunities.

• Optimize key performance indicators (KPIs) such as sales, average transaction value, units per transaction, etc.

• Manage inventory levels, including ordering, receiving, and displaying products effectively.

• Ensure accurate cash management, administration, and compliance with the department store’s standards.

• Ensure compliance with company policies and procedures.

• Work seamlessly with Bloomingdale’s in-store team including the department manager, personal shoppers, brand stylists,

and other sellers to drive sales.

• Build strong relationships within the stores to maximize exposure, cross-sell opportunities, and integrate LAGOS into the

broader luxury experience.

Team Leadership & Development

• Motivate, coach, and mentor team members to foster a culture of excellence and engagement.

• Provide regular coaching sessions, constructive feedback, and one-on-one performance reviews.

• Oversee staff scheduling, holiday planning, and day-to-day management to ensure smooth operations.

• Lead by examples, demonstrating a strong work ethic, passion, and commitment to the brand’s vision and values.

Performance Management

• Manage recruitment, onboarding, an