Lead Product Manager, Activation

About the team & opportunity

What’s so great about working on Calendly’s Product team? 

We strive to design a seamless product experience that delights our customers.

Why do we need you? Well, we are looking for a Lead Product Manager, Activation that is customer focused with a passion for experimentation, human-centered customer journeys, and connecting product led growth initiatives back to the business. This position will report to our Director of Product, Growth.

A day in the life of a Lead Product Manager at Calendly

You will be responsible for leveraging product-led growth (PLG) principles to create product experiences that help our customers understand the value of Calendly, create sustained habits of product usage, and ultimately drive conversion and expanded usage of the product. You will work closely with Engineering, Design, Marketing, Customer Success, and Product leadership to ensure the defined growth, product outcomes, and customer satisfaction goals are met.

Some of the initiatives you will shape may include:

• Own strategy for activating new users in their first 30 days with Calendly, a horizontal SaaS product with lots of use cases serving multiple personas
• Collaborate cross organizationally with Marketing, Lifecycle, and Customer Support to ensure we’re messaging new users with clarity & consistency
• Own our trial mechanics and journey, making both big swings and optimizations that can drive growth in our conversions
• Create framework and strategy for how to drive teams activation and expansion as our product continues to evolve and grow for teams
• Own our experimentation approach to all initiatives that span this part of the funnel

On a typical day, you will be working on:

• Leading a product development team, working closely with designers and engineers to realize solutions that are remarkably easy to use while solving complex problems
• Talking to users on a weekly basis, learning about their needs and pain points
• Owning the discovery and delivery of your product initiatives
• Staying up-to-date on PLG best practices and methods
• Driving product delivery with agility, well-written documentation, and clear communications
• Identifying the most impactful opportunities for improvement, prioritize product initiatives, and define success
• Collaborating on data-informed experiments to validate your team's hypotheses
• Marrying quantitative and qualitative insights to glean important product insights from the market, customers, and competitors
• Identifying and reducing friction points in each step of the experience resulting in increasing speed of conversions, conversion rates, and product-led expansion revenue

What do we need from you?

• 8+ years of experience in growth product management
• Previous experience building B2B or B2B2C SaaS software and shipping user-facing features or products
• Experience with developing and evaluating product metrics and goals, and utilizing data analytics and hypothesis-driven approaches to implementing growth experiments
• The ability to understand how to simplify customer journeys and product flows with a human-centered design approach
• A profound understanding of business metrics and the ability to establish product-led growth initiatives across various stages of the customer journey (acquisition, activation, monetization, retention, and expansion); experience with pricing & packaging is a plus
• The ability to thrive in an ambiguous environment, making calculated decisions when faced with imperfect information
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

What’s in it for you?

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a phenomenal time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional career.

Our Hiring Process:

We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at Calendly. To learn more about our hiring process, please visit our careers page at www.careers.calendly.com.

Once selected for an opportunity, the recruiter assigned to the role will keep you informed every step of the way. Have questions? Let your recruiter know!