Principal Associate Process Manager - Hybrid

Principal Associate Process Manager - Hybrid

Job Description:

As a Principal Associate Process Manager on the Enterprise Payments Strategy & Analytics team, you will be part of a highly collaborative, talented team responsible for leveraging data and analysis to identify and propose improvements to address the root cause and create greater value for Enterprise Payments and our customers. This PA level process manager will support, monitor, report and plan process improvements, redesign initiatives, and make recommendations on changes. They will also collect and analyze data for reporting to support recommendations and manage formal documentation. They will have the opportunity to collaborate on project teams and broader initiatives to represent the business for changes that may impact departmental payment processes. 

We are seeking a dedicated, disciplined, professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. This role requires frequent collaboration with multiple teams across Retail Bank to increase value add activities while ensuring we are mitigating risk to enable the best customer experience.  

General Responsibilities: 

• Responsible for examining, documenting, and improving an organization's business processes by identifying inefficiencies, bottlenecks, and areas for optimization, then designing and implementing new procedures or technologies to streamline operations, increase efficiencies, and reduce risk

• Gathering data from various sources to analyze performance metrics, highlight trends, measure the impact of process changes and identify gaps

• Documenting current business processes using flowcharts and diagrams to visualize workflows and identify potential areas for improvement 

• Collaborating with stakeholders to understand their needs and gather requirements for process 

• Analyzing data to pinpoint inefficiencies, bottlenecks, and areas for automation within existing processes 

• Designing new processes or modifying existing ones to address identified issues, including proposing technology solutions where applicable 

• Facilitating the implementation of new processes and managing stakeholder expectations during the transition 

• Developing new KPIs to measure the effectiveness of implemented process changes and making adjustments as opportunities arise

• Effectively communicating process improvement plans and findings to stakeholders at all levels of the organization 

• Supporting high visibility, high impact work alongside a diverse team of Business Analysts, Data Analysts, Process Managers, Operations SMEs, and Product Partners

The successful candidate:

• Process minded with multidimensional skills across, Project, Risk, & Analysis 

• Comfortable working with data, identifying trends, and articulating results to a diverse audience

• Effective communication and stakeholder management skills with the ability to influence across multiple levels of the organization

• Intellectually curious with the drive to understand how things work

• Passionate about process excellence and risk management

• Thrives in a highly collaborative environment while working with business partners

Location: West Creek 5 (Richmond, VA) and Center 2 (McLean, VA) - this role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience with Google Suite 

• At least 3 years of experience in Process Management, Process Analysis, Project Management, or Risk Management

Preferred Qualifications:

• Bachelor's Degree or military experience

• At least 5 years of experience in Process Management, Process Analysis, Project Management, or Risk Management

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

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