Customer Integration Supervisor

Overview

The Customer Integration Supervisor is responsible for leading all Customer Integration staff while managing customer data integrations and ensuring seamless API and EDI communications.

Responsibilities

• Lead, mentor and develop the Customer Integration team to ensure high performance and collaboration
• Manage schedules, training, workload, payroll and performance of all direct reports
• Use independent judgement to analyze, design and develop customer EDI integrations, including communication setup, map editing and business rule processes
• Ensure employees receive proper training incorporating new training as needed to support technical and professional growth
• Exercise discretion to create and maintain documentation of customer/trading partner contacts, custom requirements and integration details
• Serve as the primary escalation point for customer integration issues, providing guidance and resolution strategies
• Collaborate with leadership to align team goals with overall company objectives
• Coordinate testing of customer integrations and change requests
• Monitor and correct problems related to EDI processes and configurations
• Provide integration support for the Dayton Freight API, validating proper setup and use when applicable
• Attend team meetings as an active participant, providing input on current issues/tasks and feedback on completed items
• Create and maintain the setup of customer “send image” processes
• Maintain and upgrade software and systems when appropriate

Qualifications

• Leadership experience required (leadership of software development team preferred)
• 5-7 years of relevant experience
• B.S. in CS/MIS/Related 
• Positive team oriented attitude
• Ability to work in a team environment and independently
• Strong written and verbal communication skills
• Passion for learning and continuous improvement

Benefits

• Stable and growing organization
• Competitive weekly pay
• Professional, positive and people-centered work environment
• Fast-paced work environment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days