Caesars Rewards Lead Representative - Full Time (Harrah's LV)

JOB SUMMARY: 

This position is responsible for providing excellent guest service to our mid to high end guests by providing information pertaining to their comp limits special services and amenities available, as well as any special targeted player events.    

ESSENTIAL JOB FUNCTIONS:   

• Coordinates activities and programs of the Caesars Rewards staff. 

• Instructs, directs, and coaches team members. 

• Ensures maximum Total Rewards Center and floor coverage. 

• Keeps area clean and well stocked with supplies. 

• Handles customer complaints at the Caesars Rewards Centers. 

• Maintains confidentiality of sensitive materials. Creates and issues Caesars Rewards cards and promotes the program. 

• Assists in the hiring of new personnel. 

• Assists in the development and administration of training programs for department personnel. 

• Completes department reports as required. 

• Maintains communication for interdepartmental Caesars Rewards programs. 

• Maintains database integrity by following high standards of data entry. 

• Ensures the protection of customer’s rewards and credit lines. Completes other assigned projects. 

• Promotes Harrah's Las Vegas by interacting with customers in an enthusiastic, helpful and friendly manner. 

• Meets attendance guidelines of the job and adheres to regulatory, departmental