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Job Description

About the role:

Global Legal and E&C Operations (GLEC), Head of Innovation and Enablement (Senior Director) is a highly strategic senior leader within the GLEC Operations Team, responsible for designing and executing the function’s global technology, automation, and AI strategy in close partnership with DD&T. This role is accountable for maximizing the value and adoption of the GLEC core technology ecosystem, including platforms that enable and enhance key legal and ethics & compliance workflows such as matter and case management, eBilling, contracting, IP, investigations support, reporting, and knowledge management. The Senior Director ensures the function operates as a modern, data-driven, and AI-enabled organization by leading platform strategy, integrations, data governance, and user adoption, while driving large-scale transformation initiatives in collaboration with DD&T, Security, Privacy, Finance, and other key stakeholders. Success in this role requires deep expertise in legal and risk technology, strong people leadership, and a proven ability to deliver cross-functional innovation and continuous improvement at scale.

How you will contribute:

• In partnership with DD&T, develop a highly strategic, long‑range vision and translate it into actionable technology, AI and data insight initiatives

• Own development and execution of a multi‑year function technology & AI roadmap, with a focus on optimizing AI and innovation:

  • Workflow and portfolio visibility across the function

  • Intake, triage, and end-to-end workflow automation

  • Legal/Practice Area specific AI solutions

  • IP lifecycle management and portfolio analytics

  • CLM automation, risk scoring, templates, and contract workflows

  • Matter/case management, eBilling, and financial and operational analytics

  • Legal hold, preservation, and data governance

  • Records, preservation, investigations support and defensible data practices

  • Microsoft 365 Copilot for drafting assistance, knowledge retrieval, and workflow automation

  • SharePoint as the Function intranet, knowledge hub, and self-service portal

• Develop and lead the function’s AI strategy including practice area specific solutions and Microsoft 365 Copilot use cases, with appropriate governance and risk controls

• Create an “AI Center of Enablement” for the Function to support new use-case ideation and onboarding

• Build scalable automation, self-service experiences and process optimization

• Evaluate where cross‑system integration will drive efficiency and insight

• Deliver training, office hours, playbooks, and adoption measurement

• Own end‑to‑end operations and performance of the Function’s technology ecosystem, including performance monitoring, issue remediation, release management, and vendor relationship oversight.

• Build the Function’s data and analytics foundation by connecting data across systems

• Deliver dashboards for cycle times, metrics, asset portfolios, legal hold compliance, case trends, program effectiveness, and AI usage; Contribute to the function’s overall performance dashboard—KPIs, OKRs, cycle times, and risk indicators

• Oversee sourcing, contracting, vendor management, and ROI/value tracking across the Function’s technology portfolio, in partnership with DD&T

• Partner with IT, Privacy, Security, and Procurement to set governance for prompt usage, model behavior, data boundaries, and responsible AI deployment

Team Leadership

• Build and mentor a high‑performing operations team with clear roles, competencies, and career paths

• Define operating rhythms, service levels, and training programs for systems and related processes

• Foster a culture of accuracy, accountability, customer service, collaboration and continuous improvement

Minimum Requirements/Qualifications: