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RSR - Service Ordering
Andersen CorporationDes Plaines, United Statesfull_timeVerifiedPosted 12 Nov 2025
💰 $56,000/yr($38,000/yr – $56,000/yr)
About the role
Job Name:
RSR - Service Ordering
In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.
SUMMARY:
Renewal by Andersen is looking to add a Scheduling Retail Service Representative (RSR) I to our Chicago team! The Retail Service Representative will focus on providing customer service for delivery partners and customers. This is a customer service role that will allow you to have direct customer interaction via email and telephone.
RESPONSIBILITIES:
• Create new work orders; schedule work orders to ensure service requests are process in accordance with KPIs..• Verifying service requests are closed and submitting work orders for warranty.• Provide Signature Service for homeowners and peers.. • Performs other data entry and administrative tasks related to RbA CORO service, of limited complexity and variety..• Answers phone calls and emails, determines nature of service concerns and directs individuals to appropriate resource, or supplies information.• Maintains stock levels of supplies & brochures.• Post and update customer management system with current service notes and status; other duties as assigned by supervisor.
QUALIFICATIONS:
• High school diploma or equivalent.• Minimum of one year customer service experience.• Basic word processing and spreadsheet skills.• Ability to develop and establish good interpersonal relationships.• Demonstrates ability to work and contribute to a team environment.• Excellent phone etiquette and verbal/writing skills in a high-volume setting.
General information
Location: Des Plaines, Lockport, IL Date: 11-Nov-2025 Company: Andersen Corporation Posting City: Des Plaines, IL, Lockport, IL Ref #: 9774 Job Category: Operations Posting City: Des Plaines, Lockport State: ILDescription & Requirements
ANDERSEN CORPORATION SUMMARY:
At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too.In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.
SUMMARY:
Renewal by Andersen is looking to add a Scheduling Retail Service Representative (RSR) I to our Chicago team! The Retail Service Representative will focus on providing customer service for delivery partners and customers. This is a customer service role that will allow you to have direct customer interaction via email and telephone.
RESPONSIBILITIES:
• Create new work orders; schedule work orders to ensure service requests are process in accordance with KPIs..• Verifying service requests are closed and submitting work orders for warranty.• Provide Signature Service for homeowners and peers.. • Performs other data entry and administrative tasks related to RbA CORO service, of limited complexity and variety..• Answers phone calls and emails, determines nature of service concerns and directs individuals to appropriate resource, or supplies information.• Maintains stock levels of supplies & brochures.• Post and update customer management system with current service notes and status; other duties as assigned by supervisor.
QUALIFICATIONS:
• High school diploma or equivalent.• Minimum of one year customer service experience.• Basic word processing and spreadsheet skills.• Ability to develop and establish good interpersonal relationships.• Demonstrates ability to work and contribute to a team environment.• Excellent phone etiquette and verbal/writing skills in a high-volume setting.
SALARY INFORMATION:
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation pac
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