Account Manager French Market - Hospitality Tech (M/F/NB)

<br/><span>If you ever booked a hotel online, then you’ve probably used D-EDGE without knowing it.</span><span>Our Mission is to simplify hospitality.  We provide leading-edge cloud-based technology  solutions and services to 17,000 hotels worldwide.</span><br/><span>As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.</span><br/>At D-EDGE we are driven by these 4 key values 😍:We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #GO BEYOND<br/><b>Explore our <a href="https://sites.google.com/d-edge.com/d-culture-book/?utm_source=referral&amp;utm_medium=referral&amp;utm_campaign=job_offers_lever" rel="noopener noreferrer">Culture Book</a> today and see if D-EDGE is the right fit for your career aspirations!</b> D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.<br/>----------------------------------------------------------------------------------------------------------------------------------------------------------<br/><br/>😎 <span>THE ROLE</span><span>The Account Manager is the primary point of contact of an assigned portfolio of strategic hotel clients. </span><span>Responsibilities of the successful candidate will be to manage, retain and develop a portfolio of accounts.</span><br/><span>The mission will be to guarantee a best in class relationship between our department and our clients.</span><span> To do so, be recognized by his/her customers as a trusted advisor, able to transform objections and daily operational issues into opportunities to enhance service and maximize sales.</span><br/><span>He/she is responsible for identifying upsell opportunities which ultimately leads to improved revenue both for the clients and D-EDGE.</span><br/> <h3>🎯 WHAT YOU’LL BE DOING: </h3> <ul> <li><b>Portfolio Management:  </b></li><li>Strong understanding of the portfolio of products within your region and your upsells <a href="http://targets.builds/" rel="noopener noreferrer">targets.</a></li><li>Build deep relationships with key stakeholders.</li><li>Engage in strategic account planning.</li><li>Drives mutual value and growth for the business and key accounts.</li><li>Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.</li><li>Build a solid &amp; strong strategy for your region to meet the company's upsell <a href="http://targets.ensure/" rel="noopener noreferrer">targets.</a></li><li>Ensure all activity is captured in the chosen CRM tool.</li><li>Prepare regular (weekly, monthly) reports on your account portfolio.</li><li><br/></li><li><b>Customer Centric: </b></li><li>Provide clarity and responsiveness to customers (internal and external) and understands the customers underlying needs and problems.</li><li>Create solid relationships in a friendly and professional manner.</li><li>Demonstrate sense of responsibility &amp; accuracy. </li><li><br/></li><li><b>Client Relationship:  </b></li><li>Deliver impactful &amp; effective presentations to your clients.</li><li>Effectively communicate with your clients, manage complaints and set clear expectations.</li><li>Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service</li><li><br/></li></ul> <h3>WHAT YOU'VE GOT :</h3> <ul> <li><b>Technical skills</b></li><li>Experience in a combination of revenue management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in revenue management.  </li><li>Deep understanding of hotels commercial systems and hospitality industry &amp; market trends  in your assigned region. </li><li>Bilingual fluency in French/English. Any other language is a plus</li><li>Efficiency in Excel, MS Word, Powerpoint &amp; Salesforce CRM</li><br/><li><b>Leadership: </b> </li><li>Be a team player with a solution-oriented mindset and attitude..</li><li>Become a true relationship builder, earning confidence and advocating our D-EDGE values.</li><br/><li><b>Decision Making:</b></li><li>Able to make clear &amp; timely decisions and give explicit and clear guidance to our customers. </li><br/><li><b>Efficiency:</b></li><li>Able to identify proactive solutions that will be beneficial to both client and company. </li><br/><li><b>Team Player:</b></li><li>Positive, motivated, proud of your work and engaged in the Hospitality business. </li></ul><b>🤝 RECRUITMENT PROCESS:</b><br/>1. Telephone interview with Talent Acquisition Team Lead(~30 minutes)<br/>2. First interview with the your future manager including a case study (~60 minutes)<br/>3. Second interview with our VP Account Management EMEA (~60 minutes)<br/><br/><b>Please be aware that we will be asking for work references.</b><br/>D-EDGE processes your personal data for the