Sr. Manager, Conversational Platforms - Software Development & Engineering

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job manages a team of experienced engineers, cultivating a culture of innovation and professional development. It oversees the design and update of software and web applications, ensuring alignment with business goals. Collaborating cross-functionally, it sets project requirements and timelines, manages the release process, and monitors adherence to standards and budgets. It manages stakeholders, communications, and tracks industry trends, developing proposals for technological enhancements to drive continuous improvement and team expertise.

Job Description

Responsibilities:

• Leading and mentoring a team of experienced engineers, fostering an inclusive culture that encourages innovation and continuous learning
• Overseeing the planning and design of software and web applications, ensuring alignment with strategic business initiatives
• Collaborating with cross-functional teams to define project requirements, set timelines, and maintain communication for efficient workflows
• Managing software design and application updates, coordinating roll-outs and ensuring enhancements meet technical specifications
• Implementing key performance indicators for development processes, advocating for best practices to improve efficiency and product quality
• Managing deliverables across the team, ensuring adherence to deadlines, specifications, and budgets while mentoring staff for professional growth
• Monitoring industry technological developments, evaluating external products, and ensuring the team's knowledge is up-to-date
• Developing proposals, software changes, and managing capital expenditure projects to drive innovation and operational excellence
• Managing a range of stakeholders, including leadership, and leading on cross-project communications
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Conversational AI, Dialogflow, GitHub, Google Cloud Platform (GCP), Google Cloud Run, Microsoft Visual Studio Code, Python (Programming Language)

Compensation

National Pay Range: $119,315.05 USD-$279,644.64 USD Illinois Pay Range: $126,772.24 USD - $246,087.29 USD Colorado Pay Range: $134,229.43 USD - $257,273.07 USD Hawaii Pay Range: $156,601.00 USD - $234,901.50 USD Washington DC Pay Range: $171,515.38 USD - $257,273.07 USD Maryland Pay Range: $141,686.62 USD - $257,273.07 USD Minnesota Pay Ran