Supervisor, Hospital Services

Stericycle is now part of WM! To learn more about WM's acquisition of Stericycle,  CLICK HERE to read the press release.

About Us

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health.  This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being.   Change your career.  Change your world.  Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Purpose and Key Job Activities

Under direction, oversees all activities of the On-Site Service Technicians.  Manages the time schedules and collection efficiency of the On-Site Service Technicians.

The Responsibilities

• Selects, trains, manages and develops an effective and efficient Services staff.  Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to sup-port services needed

• Provides site supervision of On-Site Service Technicians at multiple locations

• Coordinates delivery and pick-up with MAE, outside vendors, and others as required.  Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned

• Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues

• Travels between customer facilities providing on-site placement and collection of waste containers for various Stericycle programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested.  May oversee outside vendor services as well.

• Perform other duties and responsibilities, as assigned.

Education & Experience

• Education equivalent to a High School Diploma or the equivalent in related work experience, including less than three years of supervisory experience, preferably in a Health Care setting.

• Demonstrates strong communication skills and tact in providing superior service in a variety of settings and situations.

• Demonstrates knowledge of policies, practices, trends, and information affecting collection systems business.

• Demonstrates proficiency in using Handheld Electronic Technology

• Must possess a valid driver’s license 

   

Licenses and Required Competencies

• Demonstrates the ability to manage own time, activities and resources to ensure department standards are met on a consistent basis

• Demonstrates the ability to clearly present information through oral and written communications; read and interpret complex information; talk with customers or clients; listens well

• Demonstrates the ability to provide a high level of service to customers; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs

• Demonstrates the ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options

• Demonstrates the ability to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs

• Demonstrates the ability to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; play with concepts and ideas to create novel solutions to problems; evaluate new technology as potential solutions to existing problems