Automotive Service Estimator / Customer Service Ambassador | Weekends Off | North Katy

Company Description

Christian Brothers Automotive 

Benefits:

• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• On-Going Training & Career Advancement
• Locally Owned and Operated
• competitive pay

Job Description

Job Title:

Automotive Junior Service Advisor/Estimator | Customer Service Ambassador

Location:  

3838 N Fry Rd, Katy TX, 77449

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.  

Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Primary Responsibilities include, but are not limited to:

• Build/Edit Digital Vehicle Inspections and Estimates
• Thoroughly Source Parts and Building Estimates
• Accurately Update Job Board Promise Times & Job Status Categories
• Communicate with Techs Regarding Inspections and Proposed Repairs
• Communicate with Vendors Regarding Parts
• Front-end Parts Reconciliation (receiving and returning)
• Prepare Phone Estimates
• Shuttle customers as needed in CBA branded vehicle
• Greet every customer that enters our facility with hospitality and respect

Secondary Responsibilities include, but are not limited to:

• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Qualifications

Qualifications:

• Current driver’s licenses
• 3 years experience in the automotive industry.
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.