Technician II Client Services/Desktop Support - Jefferson Abington

Job Details

Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services. Troubleshoots issues, provides guidance, and resolves technical inquiries to ensure customer satisfaction. Provides desktop support and equipment deployment services in clinical, academic, and corporate settings. Responds to support requests, diagnoses technical problems, offers solutions, and facilitates communication between clients and technical teams. Fosters strong client relationships, enhances user experience, and ensures the effective use of technology solutions.

Job Duties

Resolve escalated desktop, application, and connectivity issues.

Perform software deployments, updates, and patching.

Document solutions and contribute to the IT knowledge base.

Provide training and guidance to junior technicians

Communicate effectively with end-users to ensure clarity and satisfaction

Job Description

Minimum Qualifications

• High School Diploma/GED

• 3 years related work experience

• Apply logical steps to resolve technical issues and escalate when necessary

• Strong interpersonal skills to provide a positive support experience

• Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation

• Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)

• General awareness of IP addressing, connectivity troubleshooting, and basic network protocols

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1245 Highland Avenue, Abington, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.