Sr. Quality Assurance Manager

At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go.  As employee owners, we support each other in building our careers as well as our companies.  Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us!

Summary: 

The Sr Quality Assurance Manager will report to the Director of Research & Development and is responsible for directing, coordinating, and managing all food safety and quality activities to ensure finished products meet company standards and are regulatory compliant. In addition, this position is responsible for leading and overseeing the food safety and quality assurance team, lab activities, tracking, investigating, and responding to all Customer Complaints. It includes leading a team of 4 direct reports, guiding them in the development, implementation, and maintenance of quality systems and processes. The Sr Quality Assurance Manager will ensure production specifications, food safety and quality programs and required regulatory requirements are being followed. They will also be responsible for all export certifications, GFSI certifications, GMP, and other programs that are current and renewed when needed. 

Major Duties / Responsibilities: 

• Oversee food safety and quality assurance personnel activities including supervision, training, and overall development of staff. 

• Able to communicate needed resources to the Senior Leadership Team in support of current or future projects. 

• Attend and participate in strategic planning sessions with senior management, communicate project timelines to staff, and give updates on project milestones. 

• Direct employees engaged in inspection and testing activities to ensure continuous control and quality of products. Update as needed. 

• Research and establish new quality programs/labs and certifications as needed through the evaluation of gaps in current programs. 

• Implement and maintain raw material and finished product testing programs. 

• Oversee all Food Safety and Quality Programs of the company. 

• Create, standardize, and maintain HACCP, SOP, SSOP’s, and audit the programs. 

• Ensure company is complying with cGMP standards as required by the FDA. 

• Establish and maintain all required certifications with Regulatory Agencies 

• Perform internal audits, mock audits, and develop corrective actions. 

• Conduct employee training and cGMP training as required by the FDA. 

• Review Quality records to meet HACCP requirements. 

• Perform internal and mock audits and establish appropriate CAPAs 

• Maintain and track all CAPA and Adverse Event incidents. 

• Responsible for meeting and maximizing Quality Department Budget. 

• All other duties as may be assigned 

 Qualifications and Requirements:  

• Bachelor’s or Master’s degree in Food Science, Microbiology, Chemistry, or a related field preferred.  

• 5 years of leadership/management experience with Food Safety degree or 7–10 years without degree. Experience must be in Quality with food manufacturing facility. 

• In-depth understanding of FSMA, FDA CFR 21 Parts 110, 117, and 507, USDA regulations, and pet food industry standards. 

• Knowledge of labeling claims verification, and regulatory documentation. 

• Skilled in cross-functional collaboration with production, R&D, supply chain, and regulatory teams  

• Experience working with FDA, USDA, FSMA, AAFCO, and/or GFSI regulatory frameworks. 

• The ability to define, establish, and provide clear direction and vision to team members is necessary to exceed this role.