Customer Service Representative I

Schedule: 8:00 AM – 4:30 PM (Onsite)
Location: Riley Hospital

About the Role:
This position supports a high-volume call center environment. The ideal candidate is detail-oriented, communicates effectively, and thrives in a collaborative setting. You will work closely with nurses and other Customer Service Representatives to ensure smooth patient interactions.

Key Responsibilities

• Handle inbound and outbound calls promptly and professionally.
• Respond to patient inquiries via phone and email, ensuring accurate and timely resolution.
• Coordinate issue resolution with internal departments as needed.
• Manage internal messaging and maintain organized records.
• Gather patient personal and billing information for database entry and scheduling.

Required Skills & Qualifications

• High School Diploma or GED (no prior experience required).
• Ability to type at least 30 words per minute.
• Proficiency with computers and common office applications.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Knowledge of medical terminology and coding.
• Experience in a healthcare or call center environment.

Success Factors

• Demonstrates initiative and problem-solving ability.
• Works collaboratively with peers and clinical staff.
• Maintains professionalism under pressure in a fast-paced setting.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.