Salesforce Product Analyst - Evernorth Health Services - Hybrid

Position Summary

The Salesforce Product Analyst will be a member of the technology vertical within the Sales Enablement organization that supports Evernorth and its businesses. This team owns and is responsible for delivering the strategic vision for the overall technology stack (tools and applications) utilized by the business, such as Sales and Account Management, to power the client buying journey.

This role will work directly with frontline business users (internal clients) to understand business processes and identify needs/requirements. They are then responsible for partnering with our technology and software engineering partners to develop and implement solutions.  

This role represents the “voice of the customer”. Members of this team maintain and prioritize from the business standpoint incoming requests and the change backlog. Ensuring the team is working on initiatives that will that maximize business value and deliver necessary fixes and functionality to all customers.

Applicants must have strong business skills and experience, with either some past experience working with technology teams, or the ability and interest to learn how to work with technology teams. They will:

• Provide expert content and operational leadership on complex assignments/projects
• Exercise considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives, and use professional and business knowledge to advise functional leaders
• Provide thought leadership and execute on broader projects requiring an understanding of larger enterprise goals
• Be recognized internally as “the go-to person” / subject matter expert for one or more tool, platform, internal client group or Salesforce record object

Essential Functions

• Understand, gather, review, analyze, validate, evaluate, and story map business processes/systems and user requirements in coordination with the business, technology, and software engineering
• Participation in an after-hours release window every two weeks
• Translate product roadmap features into well-defined product requirements including, but not limited to, business value and expected outcomes/acceptance criteria.
• Continuously engage with the business, technology, and other key stakeholders to stay informed, nurturing strong and trusting relationships and increasing business knowledge to represent product vision, strategy, and customer/business needs
• Create, own, and co-manage the team backlog, constantly collaborating with stakeholders and Technology partners to ensure work items are refined and prioritized
• Provide context for prioritizing and accepting the work demoed by Technology, ensuring the right value is delivered
• Help identify organizational impediments and work with leadership to create effective strategies to overcome them
• Encourage adoption of best practices, and assist in maturing agile practices and methodologies

• Work in an Agile environment and continuously review the business needs, refine priorities, outlines milestones and deliverables as well as identify opportunities and risks
• Provide counsel and advice to leadership and stakeholders on proposed and in-flight work, often requiring coordination between different teams and organizations
• Engage with BPO and TPO counterparts of downstream systems/tools to resolve upstream dependencies and resolve conflict effectively
• Effectively communicate goals and accomplishments to peers and leadership
• Foster the adoption of product enhancements to end users and track and report on value creation

Qualifications

• Bachelor’s degree in business, computer science, engineering, or related field is preferred but not required
• 2+ years of work experience as a product owner or business analyst working with Salesforce.
• Excellent technical abilities, effective analytical abilities, verbal and written communication skills
• Experience with discerning business requirements and mapping them to both business processes and tools
• Experience working in technology or in close engagement with technology
• Accurate and precise attention to detail
• Able to build strong interpersonal relationships with technology/engineering teams, leadership, and internal and external stakeholders
• Proficient computer skills, including experience with Microsoft Office Suite (Word, PowerPoint, Outl