Director of Business Operations - Boltline

At Stoke, we believe that a thriving space economy leads to a vibrant, sustainable, and equitable future here on Earth. That is why we are building our fully and rapidly reusable vehicle, Nova. It is designed to fly daily and solve the core challenges of space transportation – it reduces cost, increases availability, and enhances reliability. By radically lowering the cost and increasing the cadence of launch, we’re able to create a truly scalable space industry.

Our team is mission-driven, collaborative, and empowered with ownership of their work. If you want to work with some of the most dedicated and talented people on Earth, come join us.

Description

Boltline is a cloud platform built by rocket scientists for world-class hardware engineering teams, delivering real-time inventory tracking, parts/process traceability, and ITAR-compliant workflows. We’re scaling fast to empower aerospace, robotics, and advanced manufacturing leaders to ditch three-letter acronyms and build better, faster. Join our lean, mission-driven team in Seattle to shape the future of hardware innovation.

Responsibilities

• Operational Leadership: Design and implement lightweight processes to align sales, product/engineering, and customer success, ensuring clarity on priorities and SaaS metrics (e.g., growth targets, deal velocity). Great businesses are built on flawless, consistent execution of core business processes. This is a primary responsibility of the Director of Business Operations
• Data & Insights: Build, maintain, and analyze dashboards to track SaaS KPIs (e.g., pipeline health, release cycle efficiency) and eliminate data speculation for decision-making
• Cross-Functional Catalyst: Drive seamless communication across sales, product/engineering, and customer success, orchestrating quarterly business reviews, strategic planning, and company-wide alignment to shape Boltline’s strategy and roadmap through impactful meetings, QBRs, and org-wide communications
• Leadership Support and Leverage: Manage special projects, prepare investor/board materials, handle ad-hoc tasks, and decide where leaders spend time (e.g., internal/external meetings, travel, and key engagements) to free them for strategy, fundraising, and client interactions
• Stakeholder Network Building: Develop relationships across the organization and externally to enable efficient execution, influencing without authority, and quick resolution of issues
• Business Priorities Drive: Coordinate and follow through on key initiatives, serving as a listening board, ideas generator, and juggler of urgent, last-minute tasks while pivoting as needed
• Team Scalability: Lay the foundation for ops growth, potentially leading a small team on internal programs, external engagements, and thought leadership efforts

Qualifications

• 3-8 years’ experience in operations, analytics, or strategy roles at a tech startup, ideally in B2B SaaS or hardware-related industries (e.g., manufacturing, aerospace, robotics) 
• Bachelor's or master's in business administration or engineering, or an equivalent combination of education and experience  
• Proven success in building processes, dashboards, and driving cross-functional alignment through influencing and relationship-building 
• Strong strategic thinking, planning, and organizati