Bilingual Remote Part Time Outbound Call Center

Real people are at the heart of our data, so our Call Center team helps create and maintain relationships with our panelists–those who want to participate in our research. The Call Center offers guidance, support and more to provide a positive and engaging experience.
Position Overview:The Nielsen Research Interviewer role is a part-time work-from-home position where you will make outbound calls (using a dialer) to consumers across the US to conduct the Nielsen Ratings survey. Your goal is to grab the attention of our consumers and get them to agree to participate in the survey. This position has strict guidelines with high productivity and quality requirements. This is a part-time work-from-home position. In order to work from home you must meet these requirements:1. Able to connect to High-Speed Internet in your primary residence with minimum speeds of 80MB2. Able to connect directly to a router/modem with an Ethernet cable3. You must have a dedicated workspace to conduct phone calls where others cannot hear/see personally identifiable information. Locations: This is a part-time outbound call center position where you can work from home.  You must live in one of the following locations:  State of Texas

Schedule Requirements:

• One weekend shift required each week (Saturday or Sunday) 
• 4-5 shifts per week 
• 20-28 hours per week (PT) 
• Type of shift: Multiple shifts (Primarily PM) 
• Schedules: 4-6 Hours/Day (PT)

Job Duties:

• Practice exceptional customer service and telephone techniques  
• Follow strict guidelines for obtaining consistent unbiased data  
• Deliver verbatim scripts for portions of a survey  
• Maintain participants engagement throughout a short or medium length  survey with low to medium complexity 
• Maintain patience and professionalism throughout surveys
• Ability to listen to and accurately capture respondent answers over the phone
• Persuade reluctant respondents to participate in surveys and diaries 
• Maintain confidentiality of procedures, scripts and respondent information
• Maintain center standards for performance and productivity 

Position Qualifications:

• 18+ years of age
• Prior experience in call center, sales, education, customer service, collections, or similar performance-based environment
• Computer and typing skills
• Able to navigate in multiple systems
• High School diploma/GED equivalency 
• Bilingual (English and Spanish) preferred

Nielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans for full-time employees, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.  The salary for a new employee to be offered this role is $15 per hour, which would be adjusted based on each employee's geographic location.  The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications, and other business requirements/needs.   Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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