Head of Global Technical Solutions Center

Head of Global IEM & Distribution Technical Solution Organization

 

Lead Global Technical Support Excellence for Industrial Applications

 

Are you ready to take charge of a global technical solution organization and ensure world-class service for customers across the globe?

As Head of Global Technical Solutions Center, you will be part of our Industry Division, responsible for managing and developing technical solution capabilities that support our Industrial End-user Market (IEM) and Distribution customers worldwide.

We’re open to candidates based near any of our global offices and offer flexibility for hybrid work.

This is your opportunity to lead a global team of technical specialists, ensuring consistent, high-quality support that strengthens customer relationships and enables sustainable growth.

 

About the Role

We are looking for a dynamic leader to manage global teams delivering exceptional customer service with strong technical expertise. This role is customer-facing and plays a critical part in ensuring our IEM & Distribution customers receive best-in-class support and solutions tailored to their needs.

The position requires a strong focus on team development, cross-functional collaboration, and continuous improvement.

 

Your key responsibilities will include:

• Lead and structure a global technical expertise center, organizing resources around key technical domains.
• Build and develop a high-performing team of technical specialists to meet current and future business needs.
• Deliver advanced technical consultation, resolving complex customer inquiries and maintaining a repository of best practices.
• Align resources strategically, balancing global demand and ensuring optimal coverage and responsiveness.
• Drive collaboration with internal stakeholders to embed technical support into product development and operational processes.
• Champion quality and innovation, using data insights and customer feedback to continuously improve service delivery.
• Define capability needs for the future, aligning with strategic direction and solution roadmap.

 

What you bring

We imagine you as being a highly experienced and strategic leader with a strong technical foundation and a global mindset. You bring deep domain expertise, particularly within industrial solutions, and most likely have a proven ability to lead international teams in complex, virtual environments. Your approach is customer-centric, collaborative, and data-driven, and you thrive in dynamic settings where innovation and continuous improvement are key. You understand how to navigate across organizational boundaries and translate strategic goals into operational success.

 

Key qualifications and attributes include:

• Master’s degree in engineering or similar.
• 10+ years of relevant experience, ideally within industrial solutions, technical support, or commercial operations.
• Strong leadership skills, with extensive experience managing international teams.
• Deep technical understanding of industrial processes, with insight into broader business operations.
• Proven ability to drive strategic initiatives, develop operating processes, and influence across organizational levels.
• Excellent stakeholder management and communication skills, with a collaborative mindset and ability to build strong interfaces.
• High adaptability and resilience, with a commitment to continuous improvement and alignment with company values.

 

Why Join Grundfos?

In this role, you’ll be at the heart of shaping technical excellence globally - driving innovation, enabling transformation, and delivering solutions that make a real difference. You’ll collaborate with passionate colleagues, influence strategic decisions, and help build a future where technical expertise supports sustainability and smarter industrial solutions.

 

What You’ll Get

• A supportive and inclusive work environment that values personal growth, purpose, and work-life balance.
• Flexible working conditions, including remote options and additional paid days off for volunteering.
• Competitive compensation, comprehensive health benefits, and access to well-being programs.
• Opportunities to lead meaningful initiatives that contribute to globa