Customer Service Representative

• Work with an assigned Premier Underwriter(s) to acquire and retain Premier and Family Office clients. 
• Provide a total service for assigned clients, working with designated key contacts across all internal departments within Operations. 
• Provide new line quotes, option quotes, quote proposals, rewrites, endorsements, renewal account management; create client excel spreadsheets for underwriting account review. 
• Manage and prioritize all requests meeting expectations timely
• Create spreadsheets for agents to organize client information 
• Identify additional service options for Premier clients 
• Liaison for internal and external business partners 
• Business travel to agent’s offices with business partner to review Premier client accounts 
• Understand business acumen and marketing concepts as they relate to the Premier clients 
• Demonstrate flexibility with work hours based on business/department demands 
• Assist with special training requests 

•  Superior client service, organized desk management skills, professional written and verbal communication skills, time management skills, strong analytical and problem-solving skills 
• Ability to maintain an exceptional phone presence even in difficult or complex situations 
• Ability to manage multiple priorities in a fast-paced environment with a focus on quality results 
• Ability to work independently while supporting the department’s goals
• Strong Masterpiece/ PLS experience required - and Commercial Underwriting Workstation (CUW) and Excel skills a plus
• Bring initiative, creativity and negotiation skills that positively impact business results through strategic thinking and innovative solutions
• Accepts accountability 

Additional Requirements:

• College degree preferred or relevant client service experience

 

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.