Fast Track Claims Manager, Personal Lines

Job Description:

The fast-track claims manager will manage 2-4 claims units and supervisors responsible for adjusting 1st and 3rd party auto bodily injury and property damage claims; including collision, comp, total losses, salvage, subrogation and PIP claims. Primary responsibilities include managing the claim supervisors to established claim procedures, processes including best practices and KPIs; as well as managing daily workflow and handling of all claims within the units. The claims manager must have significant experience in the management and handling of auto liability claims.  The claims manager must have extensive coverage experience with auto liability policies and forms.

Provide management and oversight of approximately 2 bodily injury and 2 property damage auto liability units Hallmark Personal Lines. Manage and supervise 2-4 claims supervisors.  Provide direction and supervision on all claims within the units. Provide supervision, direction, training and development to the claims supervisors. Assist in training of existing and new claims supervisors; and perform quarterly and annual claims staff performance evaluations.

Key Responsibilities:

• Lead and manage a team of 2 to 4 claims supervisors to ensure performance metrics, best practices and KPIs set by the company are met or exceeded on a monthly and quarterly basis.
• Provide direction, leadership and training to the claims supervisors.
• Provide necessary direction and oversight to claims staff regarding coverage, investigations and evaluations on all claim files within the units.
• Provide direction and oversight regarding claim resolution strategies.
• Conduct weekly and monthly claim supervisor meetings.
• Perform monthly claim file audits as per company’s established SOX procedures.
• Complete quarterly and annual reviews/evaluations for claims supervisors.
• Provide reserve and settlement authority to the claims supervisors pursuant to the company’s established guidelines or procedures.
• Attend monthly management meetings as required.
• Maintain 100% compliance with company’s established SOX procedures and claim adjuster licensing.

Other Responsibilities:

• Attend and participate in various senior claims management meetings.
• Maintain and utilize the Hallmark Vendor databases and Guidelines.
• Maintain appropriate state adjuster licenses; and maintain annual required CE credits.
• Complete large loss reports, as required.
• Undertaking of general office administrative duties as required.
• Strong moral character and work ethic.
• Independent and self-starting.
• Strong verbal and written communication skills.
• Ability to show initiative, exhibit a “can do” attitude, and provide ideas while working within a team environment.
• Ability to successfully manage a high volume case load.
• Ability to effectively negotiate; and use stated adjuster authority efficiently.
• Ability to simplify, analyse and explain complex coverage and legal issues.
• Ability to be able to review processes and determine opportunities for improvement.
• The ability to manage time, meet deadlines and prioritize.

Supervision

• Manage employees in the claim organization. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities will include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding, mentoring and disciplining employees; addressing complaints and resolving problems.

Education, Experience, Knowledge and Skills: 

• Minimum 8-10 years related experience and/or training managing automobile liability claims.
• Bachelor’s degree from a four-year college or university.  Juris Doctorate preference although not essential.
• Excellent oral, written and interpersonal communication skills.
• Excellent MS Office, Word, Power Point, and Excel expertise.
• Business travel as required.

Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.