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Clinic Patient Access and Scheduling Representative II - Lakewood Physical Therapy - (Full Time, 8a - 4:30p)

101 Truman Medical Center

Job Location

University Health Truman Medical Center

Kansas City, Missouri

Department

Physical Therapy UHLMC

Position Type

Full time

Work Schedule

7:30AM - 4:00PM

Hours Per Week

40

Job Description

Join our team as the friendly face (and voice!) of patient access at Truman Medical Center. As a Clinic Patient Access & Scheduling Representative, you'll handle everything from check-in and scheduling to insurance verification and patient flow. You’ll also lead by example—training new staff, improving processes, and helping keep our clinic running smoothly and efficiently.

What You’ll Do

• Welcome and check in patients, gather and verify demographic and insurance info

• Schedule and maximize clinic appointments (target: 90%+ schedule utilization)

• Verify insurance (Medicare, Medicaid, commercial) and explain coverage to patients

• Collect co-pays and reconcile payments accurately

• Support billing and documentation processes

• Provide top-notch service via phone and in person

• Mentor new team members and assist with training and special projects

Why You’ll Love It Here
You’ll be part of a supportive, mission-driven team where quality, compassion, and service are more than just buzzwords. We live our values—from walking patients to their destination to making their day a little brighter.

Minimum Requirements

• High school diploma or GED

• At least 1 year of experience in patient access, scheduling, or a similar role

• Strong communication skills (both verbal and written)

• Comfortable mentoring and training new staff

• Proficient with computers and scheduling systems
   

Bonus Points

• Medical terminology knowledge

• College coursework or training experience

Be the first point of connection in a care experience that truly makes a difference. Come grow with us!