Senior Operations Manager, Dealership

<div class="p-rich_text_section"> <p><strong>About Carvana</strong></p> <p>At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom.</p> <p>We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.</p> Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!<strong><br></strong> <p><strong>About the team and position</strong></p> <p>The Associate General Manager, Dealership Operations is responsible for the success of the dealership’s service &amp; parts businesses, overall facilities management, and OEM relationship. This leader oversees a team of up to 50 associates and managers, driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership.</p> <strong>What you’ll be doing</strong> <p><strong>Management – Service &amp; Parts Operations</strong></p> <ul> <li>Lead all aspects of the dealership’s Service and Parts operations to achieve revenue, gross profit, and customer satisfaction targets.</li> <li>Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, efficiency) and implementing action plans to hit targets.</li> <li>Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).</li> <li>Partner with Service and Parts Managers to improve workflow, reduce cycle times, and maximize shop and parts department throughput.</li> <li>Monitor warranty processes to ensure compliance and maximize claim recovery.</li> <li>Continuously improve customer experience, speed of service, and first-time fix rate.</li> </ul> <p><strong>Facilities – Dealership Maintenance &amp; Compliance</strong></p> <ul> <li>Ensure the dealership facility is well-maintained, clean, and fully compliant with brand and OEM image standards.</li> <li>Directly manage facilities vendors (janitorial, landscaping, equipment maintenance, signage, etc.) to maintain safe and professional work and customer environments.</li> <li>Work with Carvana’s Property Operations team to manage preventive maintenance schedules and capital improvement projects for