Quality Management Manager
Consumer Direct Care NetworkAbout the role
General information
Date Tuesday, July 22, 2025 Location MT - Remote - Home Office Remote/Hybrid Yes Position Level Manager Employment Type Full time Career Field Quality ImprovementDescription & Requirements
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANYConsumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
The Quality Management Manager oversees the Quality Management Team and executes the organization's quality management strategy. This role is responsible for delivering advanced reporting, ensuring timely completion of deliverables, and supporting quality assurance activities related to reporting. The position works closely with the Quality Assurance Manager to align on shared goals and initiatives and provides reporting insights to the Quality Management Director. The Quality Management Manager collaborates with internal and external partners, leads complex projects, and supports senior leadership as needed. Success in this role requires strong leadership, effective operations management, and a collaborative approach to team development.
JOB DUTIES
- Establish and maintain productive relationships with internal and external partners
- Present reporting insights to senior management and stakeholders
- Coordinate and communicate reporting needs with the Analytics team
- Support the preparation and execution of internal and external audits
- Review and analyze data to ensure reporting integrity
- Oversee day-to-day team operations and ensure cohesive workflows
- Manage and deliver advanced reporting for internal use and compliance
- Participate in and assign professional development and training activities
- Prioritize tasks, manage multiple projects, and ensure deadlines are met
- Recruit, hire, train, and supervise Quality Management team members
- Monitor team deliverables and ensure timely project completion
- Assist with program implementations, including training and process development
- Resolve escalated concerns from internal stakeholders
- Provide support to senior leadership on special projects
- Travel as required
- Perform other duties as assigned
- Bachelor’s degree preferred
- 2–4 years of experience in quality assurance or related field preferred
- 4 years of leadership or supervisory experience preferred
- Combination of education and relevant experience w
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