Senior Technician, Telecommunication - (26-IT-601003-088)

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

 

General

 

Job Title:Senior Technician, TelecommunicationJob Code:T0019Supervises Directly:NoNew or Revised:RevisedRegular or At-Will:At-WillDate Last Revised:9/26/2025Exempt or Non-Exempt:Non-ExemptCompensation Approval Signature: Union/ Non-Union:Non-UnionDepartment Name and Division: IT-Infrastructure / Information TechnologySalary Schedule: Non-Union Salary RangeCost Center Code:   601003Grade:NU15Essential Position:YesReports To:Manager, TelecommunicationsEEO Code:TechniciansWork FormatHybrid

 

Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description:

The Senior Technician, Telecommunication is responsible for assisting in the overall management, operational guidance, installation, maintenance and troubleshooting of telecommunications systems and equipment and services provided for DC Water. The incumbent will also be expected to ensure compliance with regulatory standards and provide expert guidance on telecommunications technologies. diagnose and resolve complex problems and billing issues with cellular phones and pagers, the Senior Technician acts as a key point of contact for technical issues, which will require maintaining an exceptionally high level of customer service for internal and external customers.

Essential Duties & Responsibilities:

• Maintains DC Water communications systems (voice/data). Monitors and analyzes voice operation and performance using established test procedures, documents and evaluates problems and/or malfunctions, diagnoses sources of problems, implements corrective action with appropriate agency, prioritizes problems and monitors repair actions.

 

• Participate in project planning and execution for new installations or upgrades of telecommunication systems.

 

• Collaborate with engineers and project managers to align technical requirements with project goals.

 

• Conduct regular inspections and preventive maintenance on telecommunication systems and equipment.

 

• Develops and modifies user technical training materials. Trains users in proper use of equipment and system operation.

   

   

• Maintain accurate records of installation processes, maintenance activities, and repair logs.

   

 

• Prepare detailed reports on system performances, including metrics and compliance with service level agreements (SLAs).

 

• Coordinates the radio dispatching functionality between the Blue Plain facility and remote sites, as well as inventory and provide maintenance for specialized equipment.

 

• Creates, modifies and maintains Information Technology Telecommunication’s internal and external policies and procedures, forms and documents.

 

• Operates Authority vehicles as an essential function of the position. Maintains vehicles and/or equipment in a clean and orderly manner. Reports any operating deficiencies to the appropriate Authority personnel.

 

• Performs other duties and projects as assigned at the discretion of the Telecommunication manager.

 

Supervisory Responsibilities: N/A

 

Key Working Relationships: Interacts with employees/contractors throughout DC Water.

 

Skills & Qualifications:

The qualifications listed below are representati