Staff Product Manager, Orders Core

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Orders team oversees the platform that powers all sales and order management at Square. One of the big areas of Orders is Order Management, a team that focuses on powering all forms of commerce through expanded product offerings such as combos and packages, more sales channels (i.e self-serve ordering, buy online pickup in store, 3rd party delivery, forex) and new types of orders (i.e subscriptions, deposits). This means helping sellers increase their sales via new revenue streams. 

The Orders API is central to all seller business operations. This is our flagship platform product that enables sellers to support new forms of commerce by an ever-evolving API. Our Orders API is used by first party teams at Square such as restaurants, appointments, retail and by 3rd party developers, who want to allow new functionality to sellers across all products.  As a PM in the Orders Core team, you will lead the Product Strategy, Design and execution for the Orders API and ensure sellers and 1st and 3rd party developers to develop more lines of business. You will influence Square's core business, with Orders serving as the linchpin for all commerce activities. You will create an flexible, scalable, reliable and seller-centric platform that is easy to use by any developer. This means understanding the general needs that all small and medium businesses have, but also understanding the main developer needs within and outside of Square.  You will work through technical, product, and platform challenges, and the opportunity building for all of Square's markets. You'll collaborate with nearly every team at Square, and have a chance to think about the multi-year roadmap for space to guide long-term impact. 

As the Product Manager for our Orders Core team, you will report to the current Order Management Product Lead. You will oversee all features and solutions needed to help Square Sellers consume the Orders API for their commerce. This includes ownership of the Roadmap for 1st party teams and 3rd party developers. You will advocate for the voice of our sellers, buyers, and developers to provide global order management experiences that are not just reliable, scalable, and secure, but are a competitive advantage for Square and delightful to use. This is a visible role that provides an opportunity to oversee one of the most recognizable parts of Square's omni-channel commerce solution.

Join us and help promote the next generation of commerce formats.

You Will:

• Use feedback from sellers, buyers, and developers to enhance our Orders API, allowing new commerce formats, be more scalable and reliable, and better able to handle the new ways buyers want to order in 2023+.
• Work with engineering, design, and QA to foster team dynamics
• Lead product strategy, planning, scoping, and prioritization of projects to achieve all of our goals. You will outline entire roadmaps and project requirements, goals, and constraints.
• Represent the team with partners and senior company leaders to align resources and prioritzation.
• Guide the creation of reusable platform solutions that are delightful, scalable, and remarkable
• Determine features, write product and technical specs, organize user studies, help write test plans and manage the backlog.

Qualifications

You Have:

• 7+ years of product management experience or equivalent; prior experience as an engineer or solutions architect is desirable.
• Experience building platform products (Commerce products) - including experience working on API-base