Senior Associate, Team Lead (Shareholder Services)

Position Information

Hiring Manager:

Vice President

Department:

Investor Communications

Position Responsibilities

The Senior Associate, Team Lead will join the Shareholder Services (“SS”) Team within the Firm's growing IC Department which serves as a key point of contact to the Firm’s investor base. This role requires a motivated and proactive individual with strong attention to detail to manage tight reporting deadlines.

Responsibilities include, but are not limited to:  

• Managing a team of Analysts / Associates who are dedicated to supporting Golub Capital’s retail product (GCRED) and upcoming retail fund launches
• Overseeing the processing of new investor subscriptions, routine account maintenance and transfers of interest by the Firm’s third-party transfer agent
• Coordinating between internal teams and high net worth individuals / wealth managers / wirehouse operations groups.
• Overseeing day-to-day team management and acting as the primary escalation point for questions or issues
• Leading wirehouse onboarding, custom reporting requests and subscription platform onboarding
• Acting as the key relationship contact for electronic onboarding platforms (e.g., iCapital, +Subscribe, CAIS) and managing transfer agent responsibilities
• Liaising with internal departments including BDC Fund Accounting, Tax, Compliance and the Investor Partners Group
• Facilitating collaboration with the Technology Solutions Team to drive system enhancement initiatives to increase efficiency and reduce risks
• Ad-hoc IC projects

Candidate Requirements

Qualifications & Experience:

• Bachelor’s degree required
• 5+ years of related experience, ideally at a wealth manager or asset manager with focus on alternative investments and retail products
• Must have prior management / people leadership experience
• Proficient in MS Office products, specifically Word and Excel
• Technical skills and financial background a strong plus
• Knowledge of Microsoft Dynamics CRM a plus
• Meticulous attention to detail and accuracy
• Demonstrated ability to meet deliverables, learn quickly and independently and improve processes
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions:  Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership:  Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results:  Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
• Thinking Critically:  Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
• Personal Effectiveness:  Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Industry Knowledge:  Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
• Technical Communication and Documentation:  Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
• Investor Data Governance:  Follows appropriate policies and procedures to enter and manage investor data, including evaluating issues with investor data and taking appropriate steps to address them and communicating with others regarding investor data governance to ensure accuracy and integrity.
• Investor Management:  Handles or manages investor onboarding, reporting and inquiries. Understands how to prepare and check report