In Store Operations Associate

Hiring for locations: Madison Ave 

About Us
Boggi Milano is an Italian brand with over 200 stores across 50 countries. We are committed to ambitious goals, driven by innovation, sustainability, and quality. Through the use of cutting-edge high-performance materials, our brand continues to evolve. At Boggi Milano, we recognize that our people are essential to our growth, and we seek individuals who are excited to contribute to our ongoing success.

Benefits Package:

 Base hourly: $24.00-$27.00/HR

Comprehensive sales incentive and bonus structure

Dental, Health, Vision, 401(K)

PTO and Sick Time

Employee Discounts

Professional and Career Development

Your Opportunity

As an In-Store Operations Associate, you will ensure the smooth running of daily store operations—managing Point-of-Sale (POS) activities, overseeing cash handling, resolving basic technical or IT-related issues, and supporting the sales team as needed. You will also play a key role in providing a welcoming, client-centric environment and assisting with customer engagements to drive sales and enhance the overall shopping experience.

How You Will Contribute:

POS & Cash Handling

• Operate, maintain, and troubleshoot POS systems, ensuring accurate cash transactions in line with company guidelines.
• Balance cash registers, track daily sales, and manage end-of-day financial reports.
• Enforce accurate transaction processing and promptly report any variances for resolution.
  

Sales Assistance & Client Engagement

• Collaborate with sales associates to create an inviting atmosphere that encourages client interaction and satisfaction.
• Assist customers in product selection, upselling, and cross-selling to help achieve store sales targets.
• Stay informed about current promotions, product features, and brand heritage to ensure the highest level of client support.

Technology & System Support

• Provide first-level technical troubleshooting for in-store devices, including payment terminals, scanners, and tablets.
• Coordinate with IT or external vendors for escalated issues, ensuring minimal downtime.
• Keep all retail technology updated and fully functional.

Administrative & Store Operations

• Maintain precise records of invoices, returns, and other relevant documentation in compliance with company standards.
• Support inventory checks, order processing, and store logistics as necessary.

Customer Service & CRM

• Deliver prompt and courteous assistance to clients during checkout and payment procedures.
  
• Collect customer information for loyalty programs, ensuring CRM databases are accurately maintained.
• Assist with refunds, exchanges, or payment issues, guaranteeing a smooth resolution.
  
• Work alongside the Store Manager and sales team to meet performance objectives and operational goals.
  
• Demonstrate a customer-focused approach by proactively identifying ways to elevate the shopping experience.

Requirements

Who You Are:

• Prior experience in retail environment. At least 2 years of proven experience in a retail setting, managing POS systems, cash- handling, and working with sales/customers

• Fluent in English (speaking and writing), additional languages are a plus

• Demonstrated ability to meet or exceed sales targets, preferably in a retail or fashion environment.
• Skilled at delivering high-quality, personalized service to ensure customer satisfaction and build loyalty
• Knowledgeable with retail technology; ability to learn new systems quickly and perform basic troubleshooting.
• Skilled at balancing multiple tasks (cash operations, sales assistance, and tech support) simultaneously.
• Proficiency in using POS s