Field Service Supervisor

Description

JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees.

Why JESCO:

Two things that haven’t changed are our commitment to the customers and communities we serve. Let us show you what makes us the “Down to Earth Equipment People”. We offer comprehensive benefits packages, career development paths, state of the art tools and equipment as well as a great working environment. Start your career as a valued member of the JESCO team.

Basic Function 

Responsible for providing Field Service Dispatching in accordance with the established guidelines of the company. 

Responsibilities

• Receive and handle incoming calls; customer, internal, and manufacturers' representatives, and determine what calls should have messages taken, and what calls are passed through to service manager.
• Schedule and track all Field Service vehicle repairs needed and report to Service Manager.
• Process warranty work orders and forward to Service Manager for review prior to scheduling.
• Track and ensure MSHA logs are completed monthly and forwarded to the appropriate person.
• Process payroll for service department, including billing timecards for field service.
• Assist service manager in maintaining manufacturers Product Improvement Programs regarding customer contract, scheduling, locations unknown, and SIS processes.
• Individuals must comply with all safety requirements and be able to lift and move up to 70 lbs.
• Make yourself available for overtime, understanding the equipment repair business may call for it from time to time.
• Actively communicates, assists, and reports to Service Manager.
• Actively communicate and schedule Field Service work with customers and rental department managers.
• Actively engage the John Deere Worksight technology suite as part of the daily duties.
• Coordinate manpower for PIP repairs.
• Continually report any problems encountered with customer satisfaction, employee relations, or product performances.
• Cross train for product knowledge and procedures for all products represented by JESCO.
• Will need to fill in for service managers as needed.
• Any task and or responsibilities as assigned by Service Manager.

Requirements

 Skills

• Oral Communication 
• Written Communication 
• Technical Communication 
• Reading 
• Computer Literacy 
• Customer Relations 
• Diplomacy 
• Professionalism 
• Math Aptitude 
• Organization 
• Planning 
• Time Management

Education/Training/Licenses 

• Associate degree or Equivalent 
• Valid Driver's License - Must meet underwriting requirements

Experience 

• Prior service management and/or customer service experience helpful.

Benefits

• Medical, Dental & Vision  Insurance
• 401K Plan + Match
• Paid time off
• Short/Long Term Disability
• Growth opportunities
• American Funds/College America 529 Savings Plan (college savings plan)
• Verizon Wireless discount
• EAP (Employee Assistance Program) – includes three (3) free counseling sessions
• Paid Training
• Family owned and operated
• Long term job security
• Health and wellness
• Paid Holidays
• Discounts on products
• Above average industry pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws