Event Staff Supervisor

Job Summary:

Note: Interviews for this position will start in early April with onboarding in May. Concert season begins in late May and runs through the end of September.

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Event Staff Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Event Staff within the venue. Duties may also include management functions.

WHAT THIS ROLE WILL DO

• Work through and correct guest concerns and complaints regarding security and customer service-related situations 

• Follow up with Security and Event Staff teams to ensure that service standards are met 
• Perform opening/running/closing duties according to Live Nation policy 
• Inform guests of venue amenities & make recommendations 
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered 
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members 
• Create pre-shift sheet and relay information from management directly to staff 
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies 
• Communicate to M.O.D. any issues that guests or team members may have 
• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates  

• On an ongoing basis leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details. 
• Coordinate team rest periods in accordance with state and local law and help to find coverage. 

• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. 
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.  

WHAT THIS PERSON WILL BRING

• High School Diploma or equivalent. 
• Familiar with Microsoft Office Suite. 
• Attention to detail, quality and accuracy. 
• Strong relationship building and communication skills. 
• Ability to work independently. 
• Excellent verbal and written communication skills. 
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting 

EQUAL EMPLOYMENT OPPORTUNITY  

We are passionate and committed to our people and go beyond the rhetoric of diversity and i