Director of Security and Event Services | Full Time | Rhode Island Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

Utilizing independent judgment, the Director, Events & Security is a consummate team player who will manage every aspect of events at the facility from the advance planning stages through the end of the event. The Director will also oversee the management of attached parking garages and the security department which consists of 24/7 and event security; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee experience exceeds expectations. 

This position has a salary range of $90,000 - $102,000 

Job expires 08/01/2024 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).  

About the Venue

Conveniently located in the heart of downtown Providence, the RICC is within walking distance to restaurants, hotels, shops, art galleries, night clubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space. 

Responsibilities

• Assist the General Manager in planning, directing and managing the day-to-day operations of the facility 
• Assist the General Manager in the development and administration of the facility's operating and capital budgE work directly with the department directors in developing departmental operating budgets and revenue projections; 
• Oversight and ownership of all front of house, back of house and security matters. 
• Address and recommend actions on all personnel matters 
• Work with the departmental directors/managers in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges 
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, work cooperatively and jointly to provide quality seamless customer service 
• Develop and implements programs, policies, and procedures for the facility 
• Assist the General Manager in the oversight of the facility's contract service partners (food & beverage and parking) 
• Develop or directs the development and preparation of comprehensive management reports and manuals (i.e Operations Manual, Event Handbook, Promoter Manual, Annual Parking Plan, Annual Facility Report, Bookin Policies, Fire Code Rules & Regulations, etc... ) 
• Participate and lead various interdepartmental project groups, special projects, and task forces 
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications programs, policies, and procedures as appropriate 
• Represent the General Manager as needed at various meetings. 
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users 
• Plan, service and supervise large events 
• Plan, direct and evaluate the work of subordinates 
• Provide leadership for event personnel 
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives 
• Communicate clearly and concisely in the English language, both orally and in writing 
• Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed 
• Complete all duties with a customer service focus through teamwork and dedication advance of events/shows 
• Assist in the preparation of building to meet the requirements of upcoming events/shows 
• Assist with the completion of pre-show event financial estimates 
• Assist with the completion of post-show event settlements 
• Advise lessees on services available from independent contractors for events 
• Recruit and train event, parking and security staff 
• Create work schedules for event, parking and security staff, delegate assignments and review performance and resu