Enterprise Customer Success Manager

About Transcend

Transcend is the privacy platform that makes it easy to encode privacy across your tech stack.

We believe that engineering privacy rights and making them easily accessible to the world is one of the most high-impact ways we can spend our time. That's why we're building an ambitious team that’s passionate about solving the important problems of the future and having fun while doing it. We’re backed by Accel, Index, 01A, StepStone Group, and HighlandX growing fast, and are serving some of the most iconic brands in the world.

(Even if you don't see a good fit below, we'd still love to stay in touch. Email us at recruiting@transcend.io).

About the role

Transcend is seeking a highly motivated and experienced Customer Success Manager to drive customer transformation within our enterprise customer partnerships. As a trusted advisor for some of the world’s most innovative organizations, you’ll help them build and scale best-in-class privacy programs by guiding on industry best practices and influencing privacy strategies.

You will connect the dots between business objectives and actions, translating complex challenges into tangible success outcomes. You will leverage data-driven insights to drive adoption, engagement, and advocacy while collaborating cross-functionally to shape the future of Transcend’s product and customer experience.

This is an impactful, high-visibility role with the opportunity to define what Customer Success means at Transcend.

What you'll do

Customer Strategy & Advocacy

• Own the post-implementation experience, helping customers embed Transcend into their data governance workflows and drive long-term success.
• Connect customer objectives to actionable strategies, ensuring alignment between privacy initiatives and business outcomes.
• Go beyond surface-level requests—you uncover the “why” behind customer needs and use sound judgment and data to drive solutions.
• Serve as a trusted advisor, guiding privacy, legal, security, and compliance teams through industry best practices and maturity curve progression.

Driving Retention, Expansion & Measurable Outcomes

• Drive value realization and customer expansion, proactively identifying growth opportunities and influencing decision-making at the executive level.
• Use data and insights to measure and prove ROI, ensuring customers see tangible value from Transcend.
• Protect and grow your portfolio of enterprise customers, consistently exceeding retention and expansion targets.
• Influence customer adoption and engagement behaviors, ensuring long-term success and advocacy.

Strategic Communication & Relationship Management

• Actively listen and read between the lines, picking up on non-verbal cues, business priorities, and shifting customer expectations.
• Tailor communication to each audience, whether presenting to C-level executives or working with technical teams.
• Host and lead Strategic Business Reviews (SBRs), ensuring customers are aligned on success criteria and long-term objectives.

Who you are

• You bring 3-5+ years of enterprise customer success experience, supporting business transformation and driving customer outcomes for F500 customers. You have a proven track record of consistently exceeding NDR goals in large enterprise and strategic partnerships.
• Proven success in driving adoption, influencing customer behavior, and protecting renewals in a complex, high-touch software environment. SaaS experience required.
• Strong