Jobs and Careers

Manager, Account Management - SMB Brands

United Statesfull_timeVerifiedPosted 19 May 2025

💰 $120,000/yr($85,000/yr – $120,000/yr)

About the role

Are you an excellent relationship builder who enjoys keeping clients happy? Do you have a background in sales and account management? Are you goal-oriented and always looking for new opportunities to exceed goals, upsell, and nurture new business? Good news! 1WorldSync is looking for a Manager, Account Management, SMB Brands to join our team at our Chicago headquarters.
1WorldSync is the industry leader in product content management. With approximately 550 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we are seeking a Manager, Account Management to support our growing global team.

Reporting directly to our Brands Account Director, the Manager, Account Management will be at the forefront of driving adoption, expansion, and retention for our growing customer base.

As Manager, Account Management at 1WorldSync, responsibilities include the following:Team Leadership and Development:

Lead a team of Account Managers dedicated to ensuring timely renewals for a high customer retention rate.
Provide coaching, development, and career growth opportunities for your team.

Customer Engagement and Growth:

Drive upsell and cross-sell initiatives to expand customers' usage of our evolving capabilities and services.
Act as a customer advocate, gathering internal feedback to continuously improve our service offerings.
Conduct regular check-in calls and strategic business reviews to enhance user retention and adoption.
Serve as an executive sponsor with key stakeholders.

Operational Excellence:

Maintain and enhance systems and processes to streamline daily operations for the team's efficiency and effectiveness.
Track accounts to identify and mitigate churn risks, closing gaps as needed.
Provide accurate forecasting for churn and upsell.

Collaboration and Communication:

Work closely with marketing and revenue operations to segment and target customers effectively.
Partner with marketing to develop, launch, and track successful campaigns at scale.
Engage in internal product discussions, translating customer feedback into actionable insights for our product teams.

Continuous Improvement:

Identify opportunities to develop new training materials for successful customer onboarding and business-wide adoption.
Onboard and coach new employees to ensure their success within the 1WorldSync family.
Perform other duties as assigned.

Culture and Values:

Lead by example in maintaining 1WorldSync as one of the best places to work in the tech industry.
Foster team engagement in our hybrid work format (3 days in the Chicago office).

Required Skills and Experience:

10+ years’ experience in a sales or sales support role; preferably inside sales with prospecting and account management responsibility.
3+ years managing a team of sales professionals

Desired Skills and Experience:

Excellent interpersonal and verbal communication skills
Organizational skills and attention to detail
Ability to easily understand the technology and communicate it to prospects
Quick learner and self-starter with an entrepreneurial work ethic
Results-oriented team player with a committed effort to exceed individual goals
Track record in consistently exceeding individual sales goals
Goal-oriented with strong selling skills; background in sales methodology (such as Sandler, Challenger, Winning by Design, Command of the Message, or MEDDICC/MEDDPICC)
Comfortable handling incoming inquiries and converting them to contract closure
Ability to work independently or in a team environment while staying focused and organized
Demonstrates 1WorldSync Core Values (Teamwork, Continuous Improvement, Humility, Integrity) in Action

Compensation: