Sr. Solutions Engineer - West

Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.

Tines is an integrator across your entire stack - if it offers an API, Tines connects with it. Having firmly established Tines as the de-facto automation platform for cybersecurity teams, we’re expanding horizontally to IT, Product, Engineering, and Infrastructure teams. Tines was built for everyone, delivering transformative and innovative enterprise software to industry leaders like Canva, Intercom, Databricks, Mars and Reddit.

We’re excited about what we’re doing and what’s to come, and we’re looking for others who can lead by our values of Simplicity, Speed, and Soundness. Because Tines is about delivering exceptional customer experiences, while creating a company culture that nurtures individual curiosity, growth, and integrity.

This is a remote role that must be based in California as you will be required to attend in person meetings & events in that region regularly.

We are looking for a Sr. Solutions Engineer to join our pre-sales team at Tines and win new customers. You will partner closely with our Account Executives & sales leadership to evangelize Tines' SaaS solutions and educate customers on the business value that they gain with no-code automation. You will use your product and technical knowledge to demonstrate how Tines can work with existing technology stacks to perform simple or complex automation without the need for coding or lengthy integration work.

The ideal candidate will be someone who understands customer business pains and can show how Tines can be deployed quickly to add value and solve problems.

What you will be doing :

• Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT operations challenges that our customers face
• Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions
• Build and demo Tines Stories with customers to show value and win sales
• Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations
• Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
• Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements
• Be a key source of market feedback into the product organization
• Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more
• Support the greater Sales Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams
• Strategic Leadership:
  • Drive the strategic direction for solutions engineering within the NAMER region, aligning with overall business goals and objectives
  • Act as a senior voice of the SE team in setting the direction for solutions engineering in the NAMER region helping us evolve to meet overall business goals and objectives
• Mentorship: Mentor and provide guidance to other solutions engineers, fostering professional growth and skill development within the team
• Thought Leadership: Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation
• Complex Problem Solving: Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration
• Cross-Functional Collaboration: Work closely with product management, marketing, and engineering teams to influence product roadmap and strategy based on market and customer insights
• Customer Advocacy: Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development
• Innovation: Identify and drive initiatives that enhance the overall effectiveness and efficiency of the solutions engineering function, including process improvements and new tool adoption

What you bring with you:

• 8+ years of experience in a pre-sales / sales engineering or technology delivery position at a SaaS company
• Strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies
• Security and/or IT industry experience
<