Client Engagement Manager

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

Role Overview

We are seeking a driven Client Engagement Manager to build and lead our Client Engagement program from the ground up, transforming client success stories into a powerful engine for brand awareness and pipeline growth across our medical imaging solutions portfolio. This role requires someone who can architect a compliant, scalable engagement strategy while forging strong cross-functional partnerships with alliances, legal, sales, and product teams. You will own the end-to-end client engagement lifecycle, from recruiting and developing a referenceable client base to activating those relationships through storytelling, events, and sales enablement, all while ensuring every program element aligns with company and industry compliance standards.

Key Responsibilities

• Build a formal client engagement program from the ground up, designed as a mutually beneficial exchange: Intelerad gains strong references, referrals, and timely client feedback on messaging, product direction, and company strategy, while participating clients receive fair market value incentives and access to a peer networking community.
• Track client engagement program KPIs and analyze program performance with the goal of consistently improving performance.
• Uncover, develop, and manage a database of client stories and identify opportunities to integrate these elements into overall marketing processes and campaigns.
• Conduct effective recruitment of Intelerad’s client engagement program to increase the size of referenceable client-base.
• Play a key role in hosted and sponsored events and webinars, identifying client speakers, facilitating content development, and ensuring a high level of participation and engagement.
• Partner with legal and compliance teams to develop a vast understanding of company and industry policies to ensure all elements of the engagement programs adhere to policies.
• Facilitate sales reference requests through the client engagement program.
• Partner with product & technology teams to facilitate client and partner feedback forums to ensure Intelerad’s solutions and services exceed client expectations.

Qualifications

Required Qualifications & Experience

•  Bachelor’s degree in Marketing or related discipline (or equivalent combination of training, certifications and experience)
• 2+ years of progressive client and/or partner marketing or retention/loyalty marketing experience within the technology industry

Preferred Qualifications & Special Requirements

• Ability to collaborate and influence cross-functional stakeholders and external partner
• Strong strategic thinking, collaboration, and analytical skills
• Excellent written and verbal communication skills
• Passion for serving and understanding clients and key stakeholders
• Out-of-the-box, creative self-starter
• Experience supporting industry events such as user groups, webinars, and roundtables
• Strong project management skills
• Working knowledge of client management technologies including CRM, CSM, social media and project management tools
• Proficient in Microsoft Office Suite products, especially PowerPoint
• Ability to build integrated marketing campaigns and execute across multiple channels
• Healthcare experience preferred

Travel Requirements  Up to 15% travel, including industry conferences, customer meetings, and team gatherings primarily in North America

This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time. 

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