Director, Culinary and Foodservice Operational Strategies

 

Director, Culinary and Foodservice Operational Strategies

 

What you will be doing:

The Director of Culinary and Foodservice Operational Strategies develops and enhances programs that support the foodservice departments within the Premier membership.  The scope of the program includes operational excellence in the self-op environment, a Premier management program in the self-op environment, outsourcing with Premier’s contracted supplier and analysis and negotiation support for outsourcing decisions.  This position in conjunction with the Vice President, will develop, sell, and market the Foodservice Operational Strategies program on a national basis throughout the Premier membership.    In addition, this position is responsible for the contract utilization, member satisfaction, data analysis and integrity, financial results and member education and communication for the members in this program.  These activities will be focused on driving member savings, contract performance, and revenue growth within Foodservice at Premier. 

This role will participate in the communication of the Foodservice Operational Strategies Program to the members’ executive suite regarding the benefits of Premier’s Foodservice contract portfolio and this program.  In addition, this role is responsible for the hiring and performance of the membership-based staff that fall under this program. 

The Director is responsible for:

• Department strategy development and execution of programs to support member foodservice operations.

• Providing and supporting membership value-added and fee for service consulting services.

• All Culinary related programs and services.

• Development and standardization of programs, quality controls, policies, processes, and procedures.

Key Responsibilities

Program Implementation and Member Support– 40%

• Ensure member satisfaction with Premier Foodservice Operational Strategies Program

• Oversee implementation of program components at member sites

• Service and provide day-to-day support to the Foodservice Operational Strategy program participants

• Assist members in hiring, training, and consultative management support for the member-based program resources

• Consult with members on contract optimization opportunities, renegotiation of contracts, and RFPs

• Utilize member surveys, focus groups and other means to develop key member satisfaction strategies for the Foodservice Operational Strategies program participants

• Create customer programs and services to increase member satisfaction in the foodservice areas

• Communicate important program information to membership and Premier field

• Respond to member inquiries and questions

Market and sell the Foodservice Operational Strategies Programs – 30%

• Participate in the preparation of the strategic business plan, including sales plan for Premier’s growth in the Foodservice Operational Strategies program

• Assist with the development of sales presentations and marketing collateral for new business growth

• Implement metrics for measuring financial results for: Self op revenue retention, management fees from interim solutions, administrative fees from outsourcing supplier and savings driven by assistance with outsourcing negotiation and analysis

Program Development / Enhancements – 10%

• Assist with the development of the program offerings for the Culinary and Foodservice Operational Strategies Programs

• Continue the enhancement the program based on metrics and feedback from the membership

Education / Knowledge Share – 10%

• Participate in the education of the c-suite and other key decision makers on outsourcing and Premier’s program offerings

Supplier Relations – 10%

• Work with outsourcing supplier to create a transparent model for outsourcing and promote within the membership where outsourcing has been chosen as the strategy for operating their foodservice department

• Promote contract utilization with awarded supplier and proactively assist with moving business from non-contract suppliers

​Required Qualifications

Work Experience:

Years of Applicable Experience - 7 or more years

Education:

Bachelors (Required)

 

Required Certifications/Licensing

Preferred