Workforce Management - Workforce Software - Manager

Industry/Sector

Not Applicable

Specialism

HR Transformation and Optimization

Management Level

Manager

Job Description & Summary

At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness.

In HR transformation and technology at PwC, you will focus on providing consulting services related to the overall effectiveness and efficiency of the HR function and related technologies within organisations. You will work closely with clients to assess HR processes, policies, and systems, and provide guidance on HR transformation, technology implementation, and service delivery models. Your work will involve assisting clients in optimising their HR function to align with business objectives and enhance HR service quality.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Workforce Consulting team you are expected to understand end-to-end Workforce Management processes and their impact on HR and payroll. As a Manager, you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff while driving client engagement workstreams and delivering exceptional results. This role offers a unique chance to enhance your leadership skills, motivate your team, and leverage innovative technologies to transform Workforce Management practices.

Responsibilities

- Supervise and develop teams in workforce management processes

- Analyze the impact of HR and payroll connections on operations

- Manage client accounts and secure quality service delivery

- Mentor team members to enhance their professional growth

- Identify and implement solutions to complex workforce challenges

- Uphold professional standards and compliance in every deliverable

- Foster a culture of teamwork and continuous improvement

What You Must Have

- Bachelor's Degree

- At least 5 years of experience

What Sets You Apart

- Certification(s) preferred: Workforce Software, UKG Dimensions certified

- Understanding Workforce Management technology

- Implementing various technology solutions

- Leading implementation from requirements to go-live

- Identifying automation opportunities

- Engaging proactively with clients

- Preparing final drafts of client deliverables

- Managing stakeholder communications for buy-in and support

- Leading, coaching, and motivating team members

Travel Requirements

Up to 60%

Job Posting End Date

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