Director, Organizational Change Management (OCM)

Company OverviewFanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.  As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
The Organizational Change Management Director (OCM) will implement the change management strategy, communication, and training development under a continuous improvement approach for large scale program  across various disciplines such as Finance, Human Resources and Operations. This position will lead the organizational change management activities, including identifying change impacts and outlining impacted stakeholders. This role will assess training needs, define training curriculums, and ensure materials are refreshed / created for use in end user training. This is a critical role within Fanatics Holding Incorporated (FHI) to help ensure changes are understood and adopted by the Fanatics end users.  This individual must possess strong collaboration skills so as to partner with various business constituents to develop necessary change management materials. 
 
Requirements 
Expertise in Organizational Change Management methodologies, principles, practices, and processes 
Implement Fanatics organizational change management strategy to lead the team through people, process, and technology changes 
Develop the change management plan, conduct stakeholder change impact assessments, and training needs analysis 
Participate in process design discussions to identify change impacts (from current state “as is” to future state “to be”) and the people / teams impacted  
Identify, analyze, and manage anticipated change resistance 
Develop communication strategy and plans and develop and support delivery of communication (intranet, surveys, etc.) to ensure stakeholders are kept informed forthcoming changes 
Define the super user and end user training plan, and develop the training materials for technology and process changes 
Coach/Mentor super users to become change champion 
Define and implement the process to measure training success effectiveness and suggest remediation activities 
Define the strategy to assess organizational readiness before technology system go-lives and lead organizational readiness assessments 
Work with the various project management and project teams to support training and communication efforts and integrate change management activities into the project plan 
Ensure Oracle training materials are kept current and maintained through the quarterly software update cycles.  Non-Oracle training materials also where appropriate. 
Work on-site in our NYC office 3-4 days a week. 
Qualifications: 
Minimum of 7 of years of experience with leading OCM for large scale transformation programs enabled by technology 
Demonstrated expertise in all aspects of Organizational Change Management 
Experience with industry methods for project management, process improvement, and organizational change management 
Strong foundation in training efforts and experience in leading training for similar initiatives 
Ability to be a self-starter, team player, and effective leader in a fast-paced environment 
Able to handle complex assignments with minimum supervision 
Excellent written and verbal communication skills 
Change Management Certifications like PROSCI is preferred 
Proven problem-solving capabilities 
Comfortable managing others and interacting with senior stakeholders 
Strong analytic and decision-making abilities 
Experience working wit