Head of Product - 12m FTC

Role OVO-View

Team: Product

Salary banding:  £90,000 - £120,000

Experience: Expert

Working pattern: Full-Time - 12m Fixed Term contract 

Reporting to:  VP of Product

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Empowering, Transformative, Collaborative

Top 3 qualities for this role: Proactivity, Structured, Team Player

 

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

 

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

 

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Our Product team plays a crucial role in crafting digital experiences that enrich how our customers engage with us. Whether it's the small steps like promoting paperless interactions or the impactful ones like offering energy insights and rewarding greener energy usage, this team is central to our mission of putting both our customers and the planet first.

 

This role in a nutshell:

We are seeking a Head of Product to transform the way our customers interact with us. This role is crucial in enhancing digital engagement, driving sustainability, and supporting OVO’s commitment to a greener future. The ideal candidate will bring a strong product management background, a deep understanding of digital experiences, and a passion for sustainability.

 

Your key outcomes will be:

Within your first 6 months month you’ll:

• Strategic Vision Development: Successfully developed a strategic vision for OVO's digital-first strategy, focusing on closing digital capability gaps, enhancing customer experiences and aligning with commercial and sustainability goals.
• Team Leadership: Established strong leadership within the cross-functional team, inspiring and mentoring product managers, designers, and developers, while fostering a collaborative and innovative culture.
• Stakeholder Collaboration: Effectively collaborated with internal stakeholders, ensuring seamless alignment and integration across UX, Engineering, and customer support teams to enhance digital adoption initiatives.
• Performance Metrics: Establish and track key performance indicators (KPIs), using data-driven insights to continuously improve product performance and digital engagement.

 

 

Is this the job for me?

• A proven leader with experience building and leading a team with a focus on your team’s development and engagement.
• Demonstrable customer and sector expertise at both macro and micro levels, either in the energy sector or others related to previous role(s)
• You can clearly and succinctly articulate a long-term strategic vision, demonstrating an understanding of the influencing factors at play within that, including technology landscape
• Ability to communicate clearly and deliver a succinct, confident message to a wide range of stakeholders up to and including board level
• Passionate about design and customer experience, knowledgeable about product design, persuasion and content strategy, including product marketing
• Proactive communication and stakeholder management, able to navigate a complex set of priorities in how to focus on the best outcomes for our customers and the business. Critically you know when and how to say ‘No’.
• Customers are at the heart of your product decisions, you should be comfortable with key facets of quant data and qual insights, research and experimentation techniques to optimise your strategy accordingly and drive the right outcomes
• You’re adept at developing data driven product strategies to optimise performance and customer impact. 
• Will help your team to set ambitious