Inventory Control Specialist II

Rackers:  Valued members of a winning team. Our employees, affectionately called “Rackers,” are our true strength and differentiator. As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes, and Fortune.  They embody our Core Values, demonstrating that Fanatical Experience is:•Excellence- We are an accountable, disciplined, high-performing company with proven results.•Customer-driven- We are proactive, collaborative, and committed to success for our customers.•Expertise- Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions.•Agility- We adopt new technologies and evolve services to meet customers where they are in their journey.•Compassion- We’re one team doing the right thing for our customers, communities, and each other.
 Work Location:  Our state-of-the-art Rackspace Data Center is located in Chicago, Illinois.
Discover your inner Racker: Racker LifeInformation on benefits offered is here.

Key Responsibilities

• Position Overview:  We are hiring an Inventory Control Specialist III to ensure accountability and security of data center inventory, understand and adhere to company safety policies and procedures, as well as document inventory controls and practices, and provide service in alignment with Rackspace Core Values to include FANATICAL support.


• Key Duties and Responsibilities:
•   Manage and process internal tickets (in an advanced capacity).
•   Process equipment returning to the secured inventory stockroom.
•   Process hard drives containing data through the drive wiping and destruction processes.
•   Process complex material requests required for customer contracts.
• Execute physical movements of inventory.
•   Execute and maintain meticulous 5S and housekeeping practices.
• Process materials for disposal.
• Use the root cause analysis method to investigate any customer-impacting events (in an advanced capacity).
• Participate in regularly scheduled inventory-related meetings.
• Learn and demonstrate an understanding of all safety policies, procedures, and requirements, including the acquisition of any required certifications.
• Coordinate and complete all auditable controls.
• Pull and assign items to fulfill customer contracts (in an advanced capacity).
• Demonstrate no less than full performance in a continuous, consistent, measurable manner.
• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers.
• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.

Qualifications

• Required Knowledge, Skills, and Abilities (KSA’s):    
• Self-starter who enjoys working in a team-based environment with minimal supervision.
• Able to work a flexible schedule.
• Able to prioritize work in a fast-paced, high-pressure environment.
• Good oral and written communication skills, as well as professional phone etiquette.
• Proficient with productivity software, including but not limited to Microsoft Office and email client software, including the creation of rules and folder organization.
• Able to type with proficiency and accuracy.
• Knowledge of requisition processing.
• Good understanding of return material authorizations (RMAs) for defective materials.
• Shipping and receiving experience.
• Knowledge of integrated inventory control systems. Must have advanced knowledge of the cycle counting process.


• Preferred Knowledge, Skills, and Abilities:   
• Familiarity with electronic and computer components


• Required Education/Certification/Education:
• 3 years of experience or ability to convey familiarity with inventory industry standards.
• Minimum of 6 months of experience in an electronics/computer-oriented position preferred
• Bachelor’s degree preferred. High school diploma or equivalent required


• Physical Demands:
• Ability to lift 60 lbs. overhead


• #LI-ISGA
• #LI-Chicago
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About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on the