IT Service Desk Consultant

The Service Desk Analyst II is the primary point of contact for all enterprise users. Proven ability to provide high-level troubleshooting via phone and remote control tools is required. Clear and concise communication skills are important to the success of this role. 3+ years in a high-volume Help Desk or Service Desk environment is required.

Core Responsibilities:

• Remote Support
• Windows Cloud & M365 Administration
• Print & Peripheral Support
  

Technical Background must include:

• Windows 10/11
• Windows 365
• Advanced M365 Stack (onedrive, sharepoint, etc)
• Active Directory - Group Policy (GPO) troubleshooting, etc
• Networking - VPN and home Wi-Fi/ISP triage

Minimum Requirements

• Education: Associate degree in IT or related field (Bachelor’s preferred).
• Exceptional verbal communication; ability to handle difficult customers and high-pressure migration deadlines with diplomacy.
• Proven ability to resolve complex tasks with only general direction while keeping management informed.