Director of Catering & Conference Services

Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The Sales and Marketing Team is a group of exceptionally creative and inspiring professionals who play a key role in our hotel's success.
Huge opportunity alert: we’re currently seeking a Director of Catering and Conference Sales. Who we’re after a born leader and a natural collaborator, with the business acumen to optimize guest engagement and financial performance, and the experience to do it in a luxury space. You’ll need to be a pro at prioritizing, a proven seller (obviously), and a role model by example—flexible, enthusiastic and forward-looking.
So, if you’re a great partner with a strategic mind, we want to know you.
(Inside Tip: It’s 98% about relationships. But isn’t it always?)

About you...
Position Overview

Organizes all details related to group bookings (conferences, photo shoots, incentive programs, etc.) and social catering events (weddings, fundraisers, day meetings, etc.) from the Sales Turnover Phase through the Post-Event Phase. This includes but is not limited to collaborating closely with clients and operations to manage room blocks and rooming lists, conducting pre-event menu tastings, detailing, and upselling food and beverage requirements and clearly communicating the group’s needs through Banquet Event Orders, Resumes and other work orders, as necessary. Works closely with Catering Sales, Group Sales, Revenue Management, Banquet Services, Culinary, Finance and all Operational departments of the hotel. This position leads by example and requires the ability to coordinate multiple tasks at once, hold others accountable and provide concise written and verbal communication. 

Duties & Responsibilities

• Documents all sales and services activities in Delphi. Ensure direct reports follow Delphi standards. 

• Manages data (menus/templates) in Delphi to ensure consistency and accuracy. 

• Effectively and timely handles group/catering sales turnovers.  

• Identifies group guest needs and all sales opportunities with a focus on curating memorable events.  

• Plans and conducts pre-planning and turnover site inspections for tentative and definite groups.  

• Monitors group rooms and banquet attrition clauses, enforces and guides clients to avoid attrition through upgrades and add-ons. 

• Prepares accurate and timely estimates and collects deposits based on the schedule in the agreement.  

• Works closely with Finance to collect outstanding deposits and balances. 

• Develops and implements sales action plans for up-selling food, beverage, meeting room rental, audio visual, spa, activities, and guest rooms to achieve personal and team financial goals.  

• Assumes responsibility for the successful set-up and execution of all programs – mentors and develops junior team members. 

• Oversees weekly resume Meetings – driving attendance and follow through with all departments – streamlines communication. 

• Oversees triweekly BEO meetings – driving attendance and participation with Banquets, Culinary, Stewarding, and other operations teams, as necessary.  

• Provides direction and supervision of meetings and/or catering planning to affected departments and team members.  

• Creates and distributes timely BEOs for your assigned groups and reviews BEOs from other team members. Adheres to Change log guidelines. 

• Creates and distributes Group Resumes in a timely manner – conducts Group Pre-cons – distributes Revinate Surveys for feedback – holds team members accountable to same timelines. 

• Provides problem and stress-free experiences for our clients during planning and execution by providing the highest standards of service and effective communication throughout each program/event to ensure clients’ expectations are met and/or exceeded.  

• Prepares accurate monthly forecasts for future banquet and catering food, beverage, room rental, audiovisual and misc. revenues. 

• Assists DOSM with training and development of associates to enhance performance and to meet the current and future needs of the department.  

• Keeps department and greater team informed of events or VIP clients in a professional and concise manner to anticipate guest’s needs and create guest loyalty.  

• Achieve/exceed established individual and departm