Senior Technical Program Manager

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2023. We expect 2024 to be our best year yet. 

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun — one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years. 

We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

Our PMO is seeking a Senior Technical Program Manager to join us! See below for more information.

Processes and tools 

• Ensure internal operational efficiency through the development of new processes, systems, integrations, and analytics 
• Collaborate with Product, Design, Product Marketing, and Engineering teams on our software development lifecycle while providing process governance. 
• Report on Scrum team metrics, identify risks and opportunities for improvement. 
• Keep company leaders and cross functional partners informed of progress, resource needs, and barriers so that you can do your best work, and so that business and product strategy are tightly aligned 
• Participate in on-market product support and surveillance to ensure that feature requests and bugs are moved into the backlog 

Dependency Alignment / Planning 

• Scoping and facilitating delivery of features across Hotel Engine 
• Sequencing work based on resourcing (FE/BE) and business need/impact 
• Identifying up and downstream dependencies while balancing business needs with technical constraints 
• Able to contribute to long range roadmap planning, sequencing of work, and validating dev estimates 
• Experience contributing to engineering ceremonies and scrum management 
• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement 
• Foresee risk and impediments and help development team by removing them or putting mitigation plan 

Tradeoffs/ Reporting 

• Inform appropriate trade-offs and optimize time to market with clearly communicated goals, R&Rs 
• Maintain project time frames, budget estimates and status reports. 
• Establish and manage portfolio cadence for program reporting and quarterly planning (including Objectives and Key results) across matrixed teams including intake, prioritization, progress reporting, and stakeholder demos 

Here’s what we’re looking for: 

• 5+ years of program or project management experience with high-quality and large-scale services including customer analysis, product development and delivery, KPI management, operational management, and roadmap development 
• 5+ years of experience in working in agile methodology 
• Bachelor’s degree in Engineering, Business or a related field, or equivalent experience 
• Proven record of accomplishment of driving the product development process from beginning to end 
• Ability to identify and extract product data from various locations (product analytics tools, BI tools, directly from a database, etc.) and gain actionable insights from the analysis. 
• Ability to both think strategically about the direction of a product, while at the same time not being afraid to roll your sleeves up and get in the weeds of executing on that strategy. 
• Exceptional project management skills and able to manage multiple projects in parallel. 
• Effective interpersonal skills that bridge business needs and development processes. 
• Excellent communication skills, verbal and written, to drive the entire team to success. 
• Thrive in situations where one must efficiently make sense of chaos. 
• Ability to work indepen