Ticket Operations Fulfillment Specialist - (ZR_24170_JOB)

This is a remote position.

Administrative Assistant / Fulfilment Specialist - Ticket Operations

Schedule:

• 40 hour weeks that start as EST 9am-5pm
  

• Initial training period: Eastern Standard Time hours
  

• Long-term: Flexible shift-based schedule as part of 24/7 operations
  

Client Time zone: Eastern Standard Time

Join a growing ticket event business as an Administrative Assistant specializing in fulfilment operations. You'll play a crucial role in our ticket acquisition and distribution process, helping us scale from a small team to a 24/7 operation. This is an exciting opportunity to be part of a company that values growth and promotion from within, where you can develop leadership skills and potentially advance to a management role. You'll work with cutting-edge proprietary software while contributing to a fast-paced, dynamic environment where your attention to detail and organizational skills will directly impact business success.

Scope:

• 40 hours per week
  

• Initial 2-3 week training period working Eastern Standard Time hours
  

• Transition to shift-based coverage as part of 24/7 operations team
  

• Opportunity for advancement to management role based on performance and leadership qualities
  

• Part of planned expansion from 3-4 initial hires to 12 team members by year-end
  

• Remote work arrangement with company-provided security and tracking systems
  

• Long-term role with potential for career growth within the organization
  
  
  
  Responsibilities:
  

• Monitor incoming emails for ticket sale notifications and process orders promptly
  

• Purchase tickets through various platforms and systems as directed
  

• Transfer and distribute tickets to designated recipients or platforms
  

• Maintain detailed records in Excel spreadsheets tracking all ticket transactions and activities
  

• Communicate effectively with team members via Slack for coordination and updates
  

• Learn and operate proprietary software systems for ticket management
  

• Follow established procedures for ticket fulfilment and data entry
  

• Participate in training programs and reference materials including videos and wikis
  

• Potentially take on leadership responsibilities and manage other team members as the operation scales
  

Requirements

• Strong English communication skills for written correspondence via Slack
  

• Proficiency with Excel for data tracking and record keeping
  

• Ability to work Eastern Standard Time hours initially during training period
  

• Willingness to transition to off-hours coverage as part of 24/7 operations
  

• Experience with ticketing platforms like Ticketmaster or Live Nation (preferred but not required)
  

• Strong attention to detail for accurate transaction processing
  

• Ability to learn proprietary software systems quickly
  

• Reliable internet connection and home office setup for remote work
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job