Assistant General Manager

Description

Job Type: Full-time, Permanent
Location: New York, NY
On-Site Requirement: Must work on-site at least 5 days a week
Meeting Requirements: Attend 3 administrative meetings per week as standard

Position Overview:
The Assistant Manager at The Cauldron NYC is a pivotal role, designed for someone with a deep passion for hospitality and the creation of magical customer experiences. This position involves a hands-on approach and comprehensive responsibilities in managing our dynamic venue. Together with the General Manager, the Assistant Manager will ensure the smooth operation of the venue, uphold our enchanting atmosphere, and lead our team to excellence.

About Us:
The Cauldron is a unique bar and restaurant that combines the elements of science and fantasy to create an immersive experience for our guests. With locations in key cities globally, we offer a magical ambiance where guests can enjoy interactive experiences. Our commitment lies in pushing the boundaries of the food and beverage industry by bringing fantasy to life. Visit us at thecauldron.io to discover more about our enchanting experiences.

Key Responsibilities:

• Operational Leadership: Collaborate closely with the General Manager in overseeing venue operations. This includes responsibility for opening and closing shifts, ensuring each process is executed to the highest standards.
• Financial Management: Play an integral role in managing weekly payroll, staff scheduling, and rota to optimize operational efficiency and financial health. This involves meticulous planning and coordination to meet the venue's needs and financial objectives.
• Team Management and Development: Lead by example, inspiring a culture of excellence within the team. Responsibilities encompass hiring, training, and managing staff, with a keen focus on fostering a supportive and productive work environment.
• Service Excellence: Uphold exceptional service standards and maintain the magical atmosphere that defines The Cauldron. Ensure that all guests feel welcome and are provided with responsive, friendly, and courteous service at all times.

Additional Responsibilities:

• Adhere to all restaurant policies, procedures, and standards, ensuring compliance and excellence in all aspects of venue operation.
• Address and resolve operational challenges, including handling customer complaints and feedback, to maintain high levels of guest satisfaction.
• Ensure compliance with all federal, state, county, and municipal regulations relating to health, safety, and labor requirements.

Note: The Assistant Manager's role is multifaceted, and while the above responsibilities are key, the role is not limited to these tasks. Flexibility and adaptability are crucial, as additional duties may be required to meet the evolving needs of the restaurant.

Requirements

 Qualifications:

• Proven experience in hospitality management, demonstrating the ability to lead and manage a team effectively.
• Strong operational knowledge, including experience with venue management, financial oversight, and team leadership.
• Excellent communication, organizational, and problem-solving skills.
• A commitment to service excellence and creating unforgettable guest experiences.

Application Process: If you are passionate about hospitality and excited about the opportunity to create magical experiences, we invite you to apply. Please submit your resume and a cover letter, highlighting your relevant experience and your motivation for joining The Cauldron NYC.Reports To: General ManagerThe Cauldron is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.