Banquet Server (On Call)

Overview

Job Title: Banquet Server

Salary: Days/Swing $12.14 + tips 

Status: On-Call

Shift: Day, Swing

 

 

There are many great advantages to work in Food & Beverage:

• Free Hot Meal per shift
• Non-smoking environment
• Subsidized transportation
• Working in and around the various restaurants and the casino floor
• Work with Elevated ingredients
• Advancement opportunities

Responsibilities

The Banquet Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and outdoor functions.

Additionally, work as a team to follow through with the proper and timely set-up and execution of banquet events.

 

• Review and understand Banquet Event Orders (BEO's) or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.
• Read and execute specifications listed on the Banquet Event Orders.
• Attend all pre-shift meetings to ensure events flow smoothly.
• Be in communication with the Banquet Captain regarding any special needs.
• Assist in ensuring that each event is on time as per the banquet event course.
• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
• Make required adjustments as needed and relay that information to the appropriate personnel.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
• Greet all guests and owners warmly with an appropriate greeting.
• Have a good understanding and able to communicate products and service related query to guests when asked.
• Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
• Delivering Alcoholic and Non-alcoholic drinks for service to your customers table.
• Properly open and pour wine at the table side.
• Good knowledge of the rules of Banquet Beverage Control and service.

Qualifications

• Take beverage orders and collect payments where specified.
• Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
• Replenish buffet items to ensure consistency and freshness in presentation. 
• Remove china, glassware, silverware, etc. from tables at the end of the meal period and deliver to the stewarding area.
• Ensure guest satisfaction throughout the meal service.
• Respond to guest requests in a friendly, timely, and efficient manner.
• Respond to and try to full fill any special banquet event arrangements. 
• Ensure each course are cleared and tables are properly crumbed.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Monitor tableware to ensure it is presentable to guests. 
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. 
• Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
• Ensure proper use, storage of all meeting room equipment.
• Ensure there is proper back up if any equipment is not properly functioning.
• Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms.
• Pass any information that is needed to the next staff member on duty.
• Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
• If no upcoming events, please have rooms in a readiness position for any possible site inspections. 
• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Ensure that meeting rooms are re-set for next event.
• Adhere to grooming and appearance standards consistently.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

 

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

 

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Coff