Key Account Manager, Operations

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: San Francisco, CA

Division: Air & Sea US
Job Posting Title: Key Account Manager, Operations 
Time Type: Full Time

 

 

Summary

As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

 

Duties and Responsibilities

• Manage and grow key accounts in the transportation and logistics industry
• Build and maintain strong relationships with clients
• Collaborate with internal teams to ensure client satisfaction and meet operational goals
• Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
• Develop and implement account strategies and plans
• Analyze account performance and identify opportunities for improvement
• Prepare and present reports to clients and internal teams

 

Educational background / Work experience

• Bachelor's degree in business, logistics, supply chain management, or a related field
• 5+ years of experience in key account management in the transportation and logistics industry
• Experience with supply chain management, transportation, warehousing, and distribution

 

Skills & Competencies

• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software

 

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)